Issues

Special Issue: Customer experience and retention in a multichannel banking context. Guest Editors: Nizar Souiden, Riadh Ladhari

Guest editorial

Nizar Souiden; Riadh Ladhari
View articletitled, Guest editorial
Open the PDF for Guest editorial in another window
Add to Citation Manager for Guest editorial

Mobile banking adoption: a systematic review

Nizar Souiden; Riadh Ladhari; Walid Chaouali
View articletitled, Mobile banking adoption: a systematic review
Open the PDF for Mobile banking adoption: a systematic review in another window
Add to Citation Manager for Mobile banking adoption: a systematic review

To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India

Prashant Raman; Kumar Aashish
View articletitled, To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India
Open the PDF for To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India in another window
Add to Citation Manager for To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India

Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy

Heikki Karjaluoto; Richard Glavee-Geo; Dineshwar Ramdhony; Aijaz A. Shaikh; Ashna Hurpaul
View articletitled, Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy
Open the PDF for Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy in another window
Add to Citation Manager for Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy

Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey

Berrin Arzu Eren
View articletitled, Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey
Open the PDF for Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey in another window
Add to Citation Manager for Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey

How does convenience drive consumers' webrooming intention?

Amit Shankar
View articletitled, How does convenience drive consumers' webrooming intention?
Open the PDF for How does convenience drive consumers' webrooming intention? in another window
Add to Citation Manager for How does convenience drive consumers' webrooming intention?

The influence of mobile QR code payment on payment pleasure: evidence from China

Rong Liu; Jifei Wu; Grace Fang Yu-Buck
View articletitled, The influence of mobile QR code payment on payment pleasure: evidence from China
Open the PDF for The influence of mobile QR code payment on payment pleasure: evidence from China in another window
Add to Citation Manager for The influence of mobile QR code payment on payment pleasure: evidence from China