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Service quality measurement in the banking sector in South Korea

Charles Chi Cui, Barbara R. Lewis, Won Park

International Journal of Bank Marketing (2003) 21 (4): 191–201.

https://doi.org/10.1108/02652320310479187

Published: 01 August 2003

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Journal Articles

Service failures and recovery in retail banking: the customers’ perspective

Barbara R. Lewis, Sotiris Spyrakopoulos

International Journal of Bank Marketing (2001) 19 (1): 37–48.

https://doi.org/10.1108/02652320110366481

Published: 01 February 2001

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Journal Articles

Service Quality: : Students′ Assessment of Banks and Building Societies

Barbara R. Lewis, Jayne Orledge, Vincent‐Wayne Mitchell

International Journal of Bank Marketing (1994) 12 (4): 3–12.

https://doi.org/10.1108/02652329410057978

Published: 01 June 1994

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Journal Articles

Service Quality: Recent Developments in Financial Services

Barbara R. Lewis

International Journal of Bank Marketing (1993) 11 (6): 19–25.

https://doi.org/10.1108/02652329310045729

Published: 01 June 1993

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Journal Articles

The Youth Market for Financial Services

Barbara R. Lewis, Graham H. Bingham

International Journal of Bank Marketing (1991) 9 (2): 3–11.

https://doi.org/10.1108/02652329110001143

Published: 01 February 1991

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Journal Articles

Customer Care in Financial Service Organisations

Anne M. Smith, Barbara R. Lewis

International Journal of Bank Marketing (1989) 7 (5): 13–22.

https://doi.org/10.1108/02652328910131917

Published: 01 May 1989

View article titled, Customer Care in Financial Service Organisations

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Journal Articles

Quality in the Service Sector: A Review

Barbara R. Lewis

International Journal of Bank Marketing (1989) 7 (5): 4–12.

https://doi.org/10.1108/02652328910134590

Published: 01 May 1989

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Journal Articles

Corporate Attitudes towards Electronic Banking in Norway

Barbara R. Lewis, Kurt E. Hoel

International Journal of Bank Marketing (1987) 5 (4): 59–71.

https://doi.org/10.1108/eb010818

Published: 01 April 1987

View article titled, Corporate Attitudes towards Electronic Banking in Norway

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Service quality measurement in the banking sector in South Korea

Service failures and recovery in retail banking: the customers’ perspective

Service Quality: : Students′ Assessment of Banks and Building Societies

Service Quality: Recent Developments in Financial Services

The Youth Market for Financial Services

Customer Care in Financial Service Organisations

Quality in the Service Sector: A Review

Corporate Attitudes towards Electronic Banking in Norway

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