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David Ballantyne
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Journal Articles
Internal relationship marketing: a strategy for knowledge renewal
Available to Purchase
International Journal of Bank Marketing (2000) 18 (6): 274–286.
Published: 01 November 2000
Journal Articles
Turning the Wheel of Quality Improvement – Continuously
Available to Purchase
International Journal of Bank Marketing (1990) 8 (2): 3–11.
Published: 01 February 1990
Journal Articles
You Have to Twist the Kaleidoscope to See Things Clearly (Service Concepts and the Retail Banking Environment)
Available to Purchase
International Journal of Bank Marketing (1987) 5 (1): 27–38.
Published: 01 January 1987
