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Journal Articles

Modelling customer loyalty in financial services: A hybrid of formative and reflective constructs

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Chris Baumann, Greg Elliott, Hamin Hamin
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2011) 29 (3): 247–267.
https://doi.org/10.1108/02652321111117511
Published: 12 April 2011
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Journal Articles

Efficiency, customer service and financial performance among Australian financial institutions

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Elizabeth Duncan, Greg Elliott
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2004) 22 (5): 319–342.
https://doi.org/10.1108/02652320410549647
Published: 01 August 2004
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