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Karin Newman
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Journal Articles
Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank
Available to Purchase
International Journal of Bank Marketing (2001) 19 (3): 126–139.
Published: 01 June 2001
Journal Articles
Case study: service quality, business process re‐engineering and human resources: a case in point?
Available to Purchase
International Journal of Bank Marketing (1998) 16 (6): 225–242.
Published: 01 November 1998
Journal Articles
Service quality in retail banking: the experience of two British clearing banks
Available to Purchase
International Journal of Bank Marketing (1996) 14 (6): 3–11.
Published: 01 November 1996
