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Klaus Schoefer
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Journal Articles
Is customer participation always good in service recovery? The moderating role of customers' positive psychological capital
Available to PurchaseMeteb Naif Alotaibi, Walid Chaouali, Samiha Mjahed Hammami, Klaus Schoefer, Narjess Aloui, Mahmoud Abdulhamid Saleh
International Journal of Bank Marketing (2023) 41 (3): 457–484.
Published: 27 January 2023
