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Journal Articles

New entrants in the financial services sector: the case of Kwik‐Fit insurance services

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Nigel Waite
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (2001) 19 (5): 213–216.
https://doi.org/10.1108/02652320110400356
Published: 01 September 2001
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Journal Articles

Barclays Life customer satisfaction and loyalty tracking survey: a demonstration of customer loyalty research in practice

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Chris Drake, Anne Gwynne, Nigel Waite
Journal: International Journal of Bank Marketing
International Journal of Bank Marketing (1998) 16 (7): 287–292.
https://doi.org/10.1108/02652329810245993
Published: 01 December 1998
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