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Journal Articles

Developing a service value measurement scale in retail banking services: Evidence from India

Sanjit Kumar Roy, Rik Paul, Ali Quazi, Bang Nguyen

International Journal of Bank Marketing (2018) 36 (4): 616–633.

https://doi.org/10.1108/IJBM-03-2017-0055

Published: 24 May 2018

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Journal Articles

Perceptions of fairness in financial services: an analysis of distribution channels

Harjit Singh Sekhon, Sanjit Kumar Roy, James Devlin

International Journal of Bank Marketing (2016) 34 (2): 171–190.

https://doi.org/10.1108/IJBM-10-2014-0140

Published: 04 April 2016

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Journal Articles

Service excellence in UK retail banking: customers’ perspectives of the important antecedents

Harjit Singh Sekhon, Dima Al-Eisawi, Sanjit Kumar Roy, Adrian Pritchard

International Journal of Bank Marketing (2015) 33 (7): 904–921.

https://doi.org/10.1108/IJBM-10-2014-0136

Published: 05 October 2015

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Journal Articles

Guest editorial

Sanjit Kumar Roy

International Journal of Bank Marketing (2012) 30 (4)

https://doi.org/10.1108/ijbm.2012.03230daa.001

Published: 08 June 2012

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Journal Articles

Measuring effectiveness of customer relationship management in Indian retail banks

C. Padmavathy, M.S. Balaji, V.J. Sivakumar

International Journal of Bank Marketing (2012) 30 (4): 246–266.

https://doi.org/10.1108/02652321211236888

Published: 08 June 2012

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Journal Articles

The impact of trust and perceived risk on internet banking adoption in India: An extension of technology acceptance model

Ankit Kesharwani, Shailendra Singh Bisht

International Journal of Bank Marketing (2012) 30 (4): 303–322.

https://doi.org/10.1108/02652321211236923

Published: 08 June 2012

View article titled, The impact of trust and perceived risk on internet banking adoption in India: An extension of technology acceptance model

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Journal Articles

Effects of trustworthiness and trust on loyalty intentions: Validating a parsimonious model in banking

G. Shainesh

International Journal of Bank Marketing (2012) 30 (4): 267–279.

https://doi.org/10.1108/02652321211236905

Published: 08 June 2012

View article titled, Effects of trustworthiness and trust on loyalty intentions: Validating a parsimonious model in banking

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Journal Articles

Exploring customer switching intentions through relationship marketing paradigm

Gurjeet Kaur, R.D. Sharma, Neha Mahajan

International Journal of Bank Marketing (2012) 30 (4): 280–302.

https://doi.org/10.1108/02652321211236914

Published: 08 June 2012

View article titled, Exploring customer switching intentions through relationship marketing paradigm

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Journal Articles

Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty

Shirshendu Ganguli, Sanjit Kumar Roy

International Journal of Bank Marketing (2011) 29 (2): 168–189.

https://doi.org/10.1108/02652321111107648

Published: 01 March 2011

View article titled, Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty

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Journal Articles

Dimensional hierarchy of trustworthiness of financial service providers

Sanjit Kumar Roy, Vaibhav Shekhar

International Journal of Bank Marketing (2010) 28 (1): 47–64.

https://doi.org/10.1108/02652321011013580

Published: 02 February 2010

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Developing a service value measurement scale in retail banking services: Evidence from India

Perceptions of fairness in financial services: an analysis of distribution channels

Service excellence in UK retail banking: customers’ perspectives of the important antecedents

Guest editorial

Measuring effectiveness of customer relationship management in Indian retail banks

The impact of trust and perceived risk on internet banking adoption in India: An extension of technology acceptance model

Effects of trustworthiness and trust on loyalty intentions: Validating a parsimonious model in banking

Exploring customer switching intentions through relationship marketing paradigm

Generic technology‐based service quality dimensions in banking: Impact on customer satisfaction and loyalty

Dimensional hierarchy of trustworthiness of financial service providers

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