... limitations/implications This study was conducted with the data collected from a relatively small sample of respondents and was limited only to undergraduates. Moreover, this study was conducted in Australia, indicating that some of the results might be specific to the Australian context. Practical...

... used to examine the products and services utilised by students. Findings The key factors used by students to select a bank in Australia were bank competence, recommendations and outside influences, bank costs, returns and services, and finally location. The main bank products and services used...

.... Design/methodology/approach – A web-based survey was employed to collect data from 348 respondents, split across Thailand and Australia. Data were analysed by employing exploratory and confirmatory factor analyses, path and invariance analyses. Findings – The findings indicate that for Australian...

... services industry. The FSRF has now collected seven waves of data investigating trends in consumers’ perceptions of fairness in financial services. The Fairness Index approach was replicated in Australia in early 2012 and responses were sought from 750 Australian consumers, with 250 respondents per sector...

... in Australia, Canada and China were tested for their level of business assigned to their main banks, defined as share of wallet (SOW) in this study. The study applied multivariate analyses. Findings No significant differences were found between the ethnic Chinese in Australia and Canada in comparison...

... © Emerald Group Publishing Limited 2012 --> Australia Consumer behaviour Costs Financial services Article Type: 2011 Awards for Excellence From: International Journal of Bank Marketing, Volume 30, Issue 1 The following article was selected for this year's...

... in Australia, it has considered a move of its headquarters to London and is in the process of restructuring itself to allow such a move to be easily made in the future (including applying to the Financial Services Authority in England for a banking license). All of this has been heavily (though not exclusively...

... acceptance models to other groups and countries. © Emerald Group Publishing Limited 2010 Mobile communications systems Banking Consumer behaviour Australia The financial services industry, specifically the retail banking sector, has experienced significant changes brought about...

...Venkata Yanamandram; Lesley White Purpose The purpose of this paper is to examine the extent to which inertia is distinct from calculative commitment and to extend the knowledge on these constructs in the corporate financial services context in Australia. The study proposes and empirically...

... of fraud to the payment with respect to cards in use in Australia. Findings It was found that payment card fraud, particularly on MasterCard and Visa branded debit cards, is often hidden amongst the statistics for overall payment card fraud and yet, with the enhanced functionality of such cards, re...

..., the development of trust in business‐to‐business relationships will be an agenda for this research. Emotional intelligence Relationship marketing Banks Financial performance Trust Australia The banking sector is becoming increasingly competitive around the world. This is particularly true...

...‐centred social‐marketing strategy has the potential to increase trust in banks and halt the shift of financial relationships to intermediaries such as brokers and financial planners. © Emerald Group Publishing Limited 2004 The mix of payments instruments and channels is changing in Australia...

... and Humphrey, 1992, 1997 ; Grifell‐Tatje and Lovell, 1997). Financial performance Process efficiency Customer services quality Australia Banks Credit unions The pursuit of efficiency is a fundamental concern for all businesses, including financial institutions. The common assumption...

.... Credit Credit unions Lending services Personal finance Bankruptcy Australia Attracting and retaining profitable customers, and increasing revenue from those customers, is a priority of the managers of all firms in today’s globalised marketplace. It is particularly important in the highly...

...Milind Sathye Quantifies the factors affecting the adoption of Internet banking by Australian consumers. The sample for this survey was drawn from individual residents and business firms in Australia. Shows that security concerns and lack of awareness about Internet banking and its benefits stand...

.... The survey for this study was based on the above factors identified by the focus group interviews. Stage two involved distributing 440 surveys to a convenience sample of electronic banking customers from Melbourne, Australia that had used electronic banking in the previous month. A mall intercept method...

...James F. Nielsen; Chris Terry; Rowan M. Trayler Addresses the question of how well the banking industry in Australia understands the needs of their business customers. It is based on a nationwide survey of chief executive officers of 2,500 business firms and 25 banks conducted during 1996...

... conducted in the USA, where the regulatory environment places particular requirements on correspondent banking relationships that are difficult to generalise to countries such as Australia. This paper explores two theoretical frameworks for correspondent banking. The first sees correspondent banking...

... prompted by the events of 1994/95, which provide evidence of relationship breakdown. The objective was to examine developments in relationship banking in light of these events. To what extent has the relationship concept succeeded in the derivatives industry? Australia Banking Hong Kong...

...(independent) variables in a logistic regression to determine ATM usage. The nature of the data available allowed for the logistic procedure to use the method of maximum likelihood to estimate the model (see Gujarat, 1992 for a discussion). © MCB UP Limited 1995 Australia Automated teller...