... (Blanchard and Galloway, 1994; Boaden and Dale, 1993; Clark, 1997; Cowling and Newman, 1995;Knights and McCabe, 1997; Newman and Cowling, 1996). The point is ‐ how can this best be achieved? Recent years have also witnessed a debate on the efficacy of business process re‐engineering (BPR) and, in particular...

...Stephen A.W. Drew Presents an empirical stuFinancial institutions are accelerating change by seeking radical improvements in processes such as credit approval, new product development, claims processing and insurance underwriting. Describes an investigation of recent business process redesign (BPR...