...Hong‐Wei He; John M.T. Balmer Purpose To investigate empirically the salience, and significance, of generic identity (industry‐wide identity) within the British Building Society Movement. Design/methodology/approach A qualitative, explanatory study drawing on the principles of grounded theory...

...Jillian Dawes; Steve Worthington The harsh market environment has led to fierce levels of competition within the personal financial services sector, where banks, building societies and other providers of financial services have been criticized for offering sophisticated consumers undifferentiated...

...Philip J. Kitchen; Jillian F. Dawes Changes in the financial services sector, brought about by new legislation and increased competition, have led to many institutions turning to marketing as a means of adjustment. Building societies, in particular, have been placed in a situation where...

...Joseph Nellis; Terry Lockhart Against a background of deregulatory change both within the UK and the broader European context, examines the future prospects for building society branch networks. Identifies the important determinants of change and discusses: technological innovations, the need...

...Arthur Meidan; Alan C. Chin Presents the results of an empirical study that investigates comparatively the mortgage‐pricing determinants of national, regional and local building societies. Considers and discusses the importance of the three main generic strategies (focus, differentiation and cost...

...T.J. Hughes Looks at the savings market, its importance to building societies and the way it is changing, with specific reference to the competition from other sectors and the emergence of postal accounts. Five areas of focus are examined which may provide some ways forward for building societies...

...Scott Edgett Today′s British building societies face intense competition in the marketing of financial services to consumers, and accordingly the risks attached to new product failure are high. Nevertheless, a study of these financial institutions demonstrates an alarming lack of strategic planning...

... competitively disadvantaged, particularly in cost terms,against the building societies. There is a difference in the way in which consumers perceive banks and what they expect from banks –i.e. a convenient money transmission service ‐ and the aspirations of many banks to be one‐stop providers of financial...

... with building societies. Customer Service Quality: An Empirical Study in the House Mortgage Market Barry Howcroft and Claire Hill International Journal of Bank Marketing, Vol. 10 No. 6, 1992, pp. 3-10 © MCB University Press, 0265-2323 As part of the deregulatory trend in financial services, banks and building...

...Des Thwaites; Keith Glaister To succeed in an industry an organization must select a mode of strategic behaviour which matches the levels of environmental turbulence, and develop a resource capability which complements the chosen mode. Investigates UK building societies and identifies three...

... differentiate their products through noticeably higher levels of service quality. Marketing will play an important part in their success. © MCB UP Limited 1991 Banks Building societies Environment Value analysis United Kingdom Financial services Organizational change 30 INTERNATIONAL JOURNAL...

...Tim J. Hughes Financial services companies are in a unique position to measure the performance of their marketing activities. Marketing is still relatively new in this sector and marketers need to support their case with figures. A case study of how a Building Society sold an investment bond...

... the top ten banks and building societies. © MCB UP Limited 1990 Banking Building societies Distribution Insurance companies Market research United Kingdom Legislation 12 INTERNATIONAL JOURNAL OF BANK MARKETING 8,2 A n analysis of the impact of the 1986 Financial Services Act...

...C.T. Ennew; M. Wright The article seeks to shed light on the effects of recent developments in financial services on the organisational structure and strategic planning process in banks and building societies. Evidence is used from a survey of the sector to assess the nature and relative importance...

...David Smith; Anne Harbisher Legislative changes have opened up new opportunities for building societies in Britain to operate as retail banks offering a wide range of services. These organisations have operated very successfully in their traditional role for many years and have acquired...

... from conception to launch traced, the role of market research within the process identified and the organisation of the marketing function examined. © MCB UP Limited 1989 Banking Building societies Insurance companies Market research Product development Marketing DEVELOPING NEW...

...Madan G. Singh; Rod Cook Some refinements to a previously described decision support system, Price‐Strat, in order to tackle the important problem of assets profiling for a bank or building society are outlined. Essentially, the Price‐Strat methodology and the related decision support tool have...

... Prestel, is here explored, offering customers of the Nottingham Building Society a full range of facilities. The factors making this a good opportunity for innovation are examined, together with problems that may be encountered. This introduction of the Homelink programme is seen as only the first stage...

...Madan G. Singh; Rod Cook A novel decision support system (Price‐Strat) is described which helps senior managers in building societies and banks to take better interest rate mix decisions within a highly competitive environment by explicitly taking into account the competitors' moves. This system...