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1-3 of 3
Keywords: Communication technologies
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Journal Articles
International Journal of Bank Marketing (2011) 29 (2): 168–189.
Published: 01 March 2011
... of technology‐based banking wherein technology is used to deliver services. Communication technologies Banks Customer services quality Factor analysis Linear structure equation modelling © Emerald Group Publishing Limited 2011 Service quality is found to be a strong predictor...
Journal Articles
International Journal of Bank Marketing (2008) 26 (4): 212–236.
Published: 13 June 2008
... banking Communication technologies Financial services Turkey Consumer behaviour The banking industry across Europe has become one of the most intensive users of information and communication technology (ICT). Similar to other European countries, today, the banks in Turkey are competing...
Journal Articles
International Journal of Bank Marketing (2007) 25 (5): 315–335.
Published: 24 July 2007
... the findings and develop their analysis. Tim Hughes can be contacted at: tim.hughes@uwe.ac.uk © Emerald Group Publishing Limited 2007 Accounts management Financial services Relationship marketing Key accounts Communication technologies Information technology...
