...Marco Barone; Candida Bussoli; Danilo Conte; Lucrezia Fattobene; Domenico Morrone Purpose Corporate social responsibility (CSR) activities are increasingly prominent in the current agendas of firms, regulatory agencies and consumers worldwide. It is vital for banks to understand how consumers...

...Fernando de Oliveira Santini; Daniel Barrionuevo Lugo; Wagner Junior Ladeira; Shakeb Akhtar; Luciana da Silva Rocha; Michele Kremer Sott Purpose This study aims to analyze how corporate social responsibility (CSR) moderates the direct effects of satisfaction, service quality and trust on consumer...

.../value This theory-driven empirical study uncovers practical implications for managers of firms interested in whether investing in corporate social responsibility during times of crisis is a wise allocation of resources. Any form of financial aid for consumers, regardless of temporal limitations...

...Anh-Tuan Huynh; Adriana Knápková; Tat-Dat Bui; Tran-Thai-Ha Nguyen Purpose Institutional pressure and corporate social responsibility (CSR) are gaining increasing recognition in scholarly works; however, there is an apparent and unsettled relationship between these concepts and the concept...

...Diego Monferrer Tirado; Lidia Vidal-Meliá; John Cardiff; Keith Quille Purpose This research aims to determine to what extent corporate social responsibility (CSR) actions developed by bank entities in Spain improve the vulnerable customers' emotions and quality perception of the banking service...

...Petek Tosun; A. Selçuk Köylüoğlu Purpose Consumers’ corporate social responsibility (CSR) expectations have increased in the new coronavirus (COVID-19) pandemic, while many financial institutions have supported society with their health-related CSR actions. This study examines the impact of CSR...

...Victor Oluwafemi Olorunsola; Mehmet Bahri Saydam; Oluwatobi A. Ogunmokun; Ali Ozturen Purpose This paper proposes a research model in which work engagement (WE) mediates the effects of corporate social responsibility (CSR) and internal marketing (IM) simultaneously on customer-oriented boundary...

...Linda Deigh; Jillian Dawes Farquhar Purpose The purpose of this study is to contribute to the theory and practice of financial services marketing in sub-Saharan Africa (sSA) by investigating how financial service providers are developing corporate social responsibility (CSR) practices...

..., bibliographic coupling, co-authorship and co-citation for CSR research in the banking sector. 14 04 2020 13 01 2021 09 04 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Corporate social responsibility Bibliometrics Bank Financial...

... into the already known constructs such as satisfaction, trust and loyalty. Originality/value This study is unique because it quantitatively examined the relationships between well-researched constructs corporate social responsibility (CSR), trust (TRUS), satisfaction (SAT) on loyalty (LOY) as well as examining...

...Toussaint Ciza Bugandwa; Eddy Balemba Kanyurhi; Deogratias Bugandwa Mungu Akonkwa; Benjamin Haguma Mushigo Purpose This paper has two purposes. First is to operationalise the concepts of corporate social responsibility (CSR) and trust in the context of a developing country, the Democratic Republic...

...Tze Kiat Lui; Mohd Haniff Zainuldin; Ahmad Nazri Wahidudin; Chuan Chew Foo Purpose The purpose of this study aims to empirically examine the corporate social responsibility disclosure (CSRD) levels of conventional and Islamic banks in Malaysia. Additionally, as Malaysian banks have different...

...Emmanuel Mogaji; Robert Ebo Hinson; Arinze Christian Nwoba; Nguyen Phong Nguyen Purpose Drawing on stakeholder theory, the purpose of this paper examines how Nigerian banks employ their corporate social responsibility (CSR) initiatives to empower women to participate in economic and commercial...

...David M. Herold; Timo Dietrich; Tim Breitbarth Purpose This study aims to identify and deconstruct bullshit in banks' corporate social responsibility (CSR) communication to advance the management rhetoric research space, which has been characterised by an indifference to truth and meaning...

... of vulnerability. Arguably, it also under-represents the sociological view of childhood as advocated by Spotswood and Nairn (2016) and the role of the broader consumer culture in which these activities and initiatives occur. Corporate social responsibility Vulnerable consumers Marketing to children...

...Shan Lei; Yafei Zhang Purpose This study aims to understand how media content and media sentiment in corporate social responsibility (CSR) news coverage affect investment performance, as reflected in the S&P 500 Environmental and Socially Responsible Index from 2010 to 2016. Design...

...Syed Shujaat Ali Shah; Zia Khan Purpose The purpose of this paper is to investigate the impact of customers’ perceptions of corporate social responsibility (CSR) on affective and continuance commitment. It analyses the moderation effect of relationship age on the CSR-commitment relationships...

... marketing Corporate social responsibility Volunteerism Donation framing Donation size According to theories of attribute centrality, the centrality of a green or sustainable attribute indicates the degree to which specific attributes that conceptualize and categorize the product are associated...

...Md. Hafez Purpose The banking industry in Bangladesh is now conducting business under the growing pressure to conform to every aspect of corporate social responsibility (CSR) for the welfare of their clients and society. The value of CSR practices is attributed to the relationship between...

... investments. Corporate social responsibility Small- to medium-sized enterprises Conjoint analysis Pension funds Corporate brand credibility Social responsible investments H1. Suppliers of pension fund management services that offer SRI funds will increase the likelihood of being...