..., the degree of need increases in line with the total amount of financial asset holdings (Lee, 2014). Figure 2 Portfolio of financial assets in Korea Figure 3 Survey results of customer’s PB service preference Consumer behaviour Measurement Marketing communications Customer surveys...

... countries Behaviour Banking Consumer attitudes Customer surveys For the last two decades, Islamic banking has registered exponential growth throughout the world, with annual growth of 20 per cent globally (Global Islamic Finance Report, 2012). In 2013, the amount of Islamic banking assets...

... to corporate customers, small depositors), and focus on the provision of quality service. © MCB UP Limited 2003 Service quality Services marketing Performance measurement South Korea Banking Customer surveys Service quality has become an increasingly important factor for success...

... units. © MCB UP Limited 1998 Bahrain Banking Consumer behaviour Customer satisfaction Customer surveys The last two decades have witnessed the emergence of Islamic banking as a viable banking system. Since 1971, Islamic banks have continued to grow in size and in numbers...

... of services. © MCB UP Limited 1994 Banks BIMB Customer surveys Financial services Islam Malaysia Questionnaires Religion The rapid expansion in economy with an average gross national product of more than 5 per cent annually since the 1960s has transformed the Malaysian banking system...

... the relative importance attached to selection criteria used to choose a financial institution. The results provide the basis for a demographic and behavioural profile which is used to examine the emphasis of some criteria over others. © MCB UP Limited 1994 Banks Customers Customer surveys...

... the usefulness of a select number of services in a similar manner for both domestic and foreign banks. Suggests lessons that banks may learn from the results. © MCB UP Limited 1992 Banks Customer profiling Customer Satisfaction Customer surveys Hong Kong BANK AND PRODUCT SELECTION: HONG KONG 3...