... about retaining them (Dawes and Swailes, 1999) and a further distinctive feature of many of the new entrants was their ability to build and manage good customer relationships. The deregulation of financial services in the UK during the 1980s led to the breakdown of traditional institutional barriers...

...John Trethowan; Gerry Scullion Notes how deregulation in the banking industry has increased levels of competition in what was a highly protected sector. This increase in competition made demands on banks to manage their strategic positioning. The banks were unused to dealing with such large...

... of change for the recruitment and retention of branch staff, staff training and development, the status and role of branch managers and the measurement of branch performance. © MCB UP Limited 1995 Building societies Deregulation Recruitment Technological innovation Training Since...