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Keywords: Employees’ attitudes
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Journal Articles
International Journal of Bank Marketing (2003) 21 (5): 255–265.
Published: 01 October 2003
..., they are unlikely to deliver satisfactory recovery to customers. It is, thus, hypothesized that: H6. Role ambiguity will exert a negative influence on the service recovery performance of frontline employees. © MCB UP Limited 2003 Banking Service operations Employees’ attitudes Job...
