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Keywords: Employees attitudes
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Journal Articles
International Journal of Bank Marketing (2013) 31 (1): 56–70.
Published: 25 January 2013
... affirmative beliefs about one's ability to accomplish personal goals. © Emerald Group Publishing Limited 2013 Banks Employees behaviour Employees attitudes Stress Individual psychology Frontline employees Job burnout Performance Survey Turkish Republic of Northern Cyprus...
Journal Articles
International Journal of Bank Marketing (2004) 22 (2): 86–99.
Published: 01 March 2004
... retailers. The study finds that these financial service retailers are aiming to retain customers through building relationships but that systems, strategies and structures may reflect transactional exchange. Customer retention Retail trade Financial services Relationship marketing Employees attitudes...
