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1-3 of 3
Keywords: Employees behaviour
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Journal Articles
International Journal of Bank Marketing (2013) 31 (1): 56–70.
Published: 25 January 2013
... affirmative beliefs about one's ability to accomplish personal goals. © Emerald Group Publishing Limited 2013 Banks Employees behaviour Employees attitudes Stress Individual psychology Frontline employees Job burnout Performance Survey Turkish Republic of Northern Cyprus...
Journal Articles
International Journal of Bank Marketing (2013) 31 (1): 38–55.
Published: 25 January 2013
... Employees behaviour Ethics Fraud Customer orientation Social consensus Salespeople Customer insurance fraud is a serious problem in the insurance industry (Crocker and Tennyson, 2002 ; Derrig, 2002 ; Dionne and Gagne, 2002), and the amount of empirical insurance research on customer insurance...
Journal Articles
International Journal of Bank Marketing (2012) 30 (7): 548–566.
Published: 05 October 2012
... with higher levels of job autonomy are more likely to believe that their company is able to respond to customer demands: Fernando Jaramillo can be contacted at: jaramillo@uta.edu © Emerald Group Publishing Limited 2012 Mexico Financial services Sales force Employees behaviour Change...
