... Limited 2018 Emerald Publishing Limited Licensed re-use rights only Factor analysis Consumer attitudes Customer retention Emerging markets Penetration of mobile internet has significantly increased due to the liberalization of the internet in Asia, specifically in India and China...

... approach, incorporating both qualitative and quantitative methods, was used to investigate this research issue. Convenience sampling resulted in 276 completed online responses. Mean ranking and factor analysis methods were employed to identify the key factors used in selecting a bank and frequency analysis...

... expansion initiatives (CBK, 2012). Critical success factors Factor analysis Financial services Kenya Banking industry Micro finance Formal financial institutions in Kenya failed to cater for the credit needs of smallholders mainly due to their lending terms and conditions. The rules...

... service quality dimensions are identified using an exploratory factor analysis (EFA). Next the reliability and validity of the factors and customer satisfaction and customer loyalty are established through confirmatory factor analysis (CFA) using AMOS 16.0 s/w. The related hypotheses were tested using...

... such as gender, age, and education. Design/methodology/approach A questionnaire was answered by 1,282 respondents in the German‐speaking part of Switzerland. Factor analysis revealed five components. Based on these components a two‐step cluster analysis (Ward and K‐means analyses) identified distinct...

... Group Publishing Limited 2004 Investments Risk assessment Financial services Factor analysis Risk perceptions are important in an environment where individual investors have limited information and are only boundedly rational, and where there is no universally agreed understanding...

... are generally similar, and it is hoped this will lead to further usage of the technique in future banking research. © MCB UP Limited 1985 Bank Marketing Consumer Behaviour Factor Analysis Financial Institutions Evaluation of Financial Institutions by Bank versus Savings & Loan Customers...