... (Hsu et al., 2016, 2015 ; Mouakket, 2015 ; Thong et al., 2006). Thus, we proposed the following hypothesis: Factor analysis Consumer attitudes Customer retention Emerging markets Penetration of mobile internet has significantly increased due to the liberalization...

... approach, incorporating both qualitative and quantitative methods, was used to investigate this research issue. Convenience sampling resulted in 276 completed online responses. Mean ranking and factor analysis methods were employed to identify the key factors used in selecting a bank and frequency analysis...

... branches. The use of ATMs increased from 2,205 in December 2011 to 2,381 in December 2012. Associate Professor Allan Mulengani Katwalo can be contacted at: amulengani@gmail.com © Emerald Group Publishing Limited 2014 Critical success factors Factor analysis Financial services Kenya...

... service quality dimensions are identified using an exploratory factor analysis (EFA). Next the reliability and validity of the factors and customer satisfaction and customer loyalty are established through confirmatory factor analysis (CFA) using AMOS 16.0 s/w. The related hypotheses were tested using...

... such as gender, age, and education. Design/methodology/approach A questionnaire was answered by 1,282 respondents in the German‐speaking part of Switzerland. Factor analysis revealed five components. Based on these components a two‐step cluster analysis (Ward and K‐means analyses) identified distinct...

... Investments Risk assessment Financial services Factor analysis Risk perceptions are important in an environment where individual investors have limited information and are only boundedly rational, and where there is no universally agreed understanding of how risk should be conceptualised...

... are generally similar, and it is hoped this will lead to further usage of the technique in future banking research. © MCB UP Limited 1985 Bank Marketing Consumer Behaviour Factor Analysis Financial Institutions Evaluation of Financial Institutions by Bank versus Savings & Loan Customers...