...Lee Yen Chaw; James Tat Beng Lim; Eugene Cheng-Xi Aw; Ai-Fen Lim; McXin Tee Purpose This study explores key drivers, barriers and financial inclusion factors that influence mobile financial services (MFS) usage among elderly people. Mitigation strategies are subsequently proposed to increase MFS...

... chains, reinforce positive attitudes through incentive programmes and robust security governance, and mitigate discomfort via intuitive interface design and on-site demonstrations. These measures are essential for promoting mobile banking adoption in rural areas, thereby advancing financial inclusion...

.... Practical implications Highlights the need for fairness auditing, inclusive design, explainability and coordinated governance to mitigate algorithmic exclusion and promote financial inclusion. Originality/value Advances theory by introducing compound algorithmic vulnerability as a novel lens...

... insignificant and turns negative after controlling for financial engagement variables. These findings suggest that non-bank credit cards are primarily adopted by households already integrated into formal financial systems rather than serving as entry-level financial inclusion tools. Originality/value...

...Sayed Fatah Sadat; Abdul Hadi Sultani; Gökhan Seçme Purpose This study examines the factors influencing consumer adoption of mobile banking (MB) in Afghanistan, a fragile economy where mobile technology offers significant potential for financial inclusion. Design/methodology/approach Guided...

... of ROSCA-related scholarship, highlighting intellectual structures, thematic trajectories and emerging research opportunities relevant to financial inclusion and grassroots finance. Design/methodology/approach A bibliometric analysis was conducted using 177 peer-reviewed articles indexed in Scopus from...

...Susnaningsih Muat; Nurul Shahnaz Mahdzan; Mohd Edil Abdul Sukor; Fachrurrozi; Nana Sari Purpose This study examines the mediating effect of digital payment adoption (DPA) on the relationship between financial inclusion dimensions (access, usage and quality) and financial literacy dimensions...

... (enabling) and antagonist (disruptive) tendencies. Mechanisms such as social validation, informal education and interpretive guidance influence how trust is built, Sharia compliance is assessed and financial inclusion is achieved. The framework positions Islamic banking as a contested service ecosystem...

... consumer segments while providing evidence for policymakers to address socio-demographic barriers to enhance financial inclusion. Originality/value This study uniquely integrates socio-demographic factors with trust in banks, offering fresh insights into financial inclusion and the distinct roles...

... Construal level theory Financial inclusion Around 1.4 billion adults worldwide remained unbanked or underbanked, with the majority concentrated in rural subsistence regions (Demirgüç-Kunt et al., 2022). These areas are marked by persistent poverty, geographic isolation, inadequate...

...Azra Zaimovic; Adna Omanovic; Minela Nuhic Meskovic; Almira Arnaut-Berilo; Tarik Zaimovic; Lejla Dedovic; Anes Torlakovic Purpose The purpose of this study is to measure financial inclusion (FI) and to examine the role of digital financial literacy (DFL) and its components, and various socio...

... by conceptualizing banked status as an element of financial inclusion and by expanding the number and type of variables used to describe banked status. Design/methodology/approach This study’s theoretical orientation was informed by the work of Blanco et al. (2019). Survey data used in this study were...

... not protect against CFF victimisation. Similarly, financial knowledge overconfidence is positively related to the former but fails to constitute a driver of the latter. Financial inclusion, measured by the number of financial products held, not only increases the risk of this exposure but also contributes...

...John Grable; Eun Jin Kwak; Kristy Archuleta Purpose The purpose of this study was to explore the concept of distrust of traditional banking institutions as a factor that can explain the choice to remain unbanked in a marketplace that is designed to be financially inclusive. Design/methodology...

... (FR) and psychological resilience (PR). Design/methodology/approach The authors propose a conceptual model for the relationship between income shock and FWB, with FR and PR as mediator variables. The authors consider four dimensions of financial resilience: economic resources, financial inclusion...

... of bank accounts, a proxy for financial inclusion, adversely affect consumer's well-being possibly owing to the government's failure to provide financial support through banking networks. Digital payments (value) positively affect consumers' current situation and future expectations. Practical...

...Christi R. Wann; Lisa Burke-Smalley Purpose The purpose of this study is to determine the nature of financial inclusion for individuals with various types of disabilities. Design/methodology/approach Data from 2015, 2017 and 2019 FDIC Survey of Household Use of Banking and Financial Services...

... 24 04 2022 27 07 2022 19 09 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Mobile payment FinTech Financial inclusion Race and ethnicity Technology acceptance Thus, the purpose of our research was to investigate...

... review with content analysis depicts the state-of-the-art literature concerning the theories, concepts, factors and outcomes of financial capability (Goyal and Kumar, 2021). Systematic literature review Financial capability Financial behavior Financial inclusion Financial literacy Financial...

...Nkosinathi Sithole; Gillian Sullivan Mort; Clare D'Souza Purpose This paper aims to examine customer experience value orchestrated by non-banks' financial touchpoints to understand how they enhance the financial inclusion of low-income consumers. Design/methodology/approach Two independent...