...Kave Edin; Soleiman Mohammadi Limaei; Darush Yazdanfar Purpose This paper aims to understand the impact of the adoption of Internet banking (INB) on banks' profitability. It further investigates this relationship among different age groups of customers. Design/methodology/approach A large...

...Vikas Chauhan; Rambalak Yadav; Vipin Choudhary Purpose The purpose of this paper is to understand consumers’ intention to adopt internet banking. The study adopted the technology acceptance model with additional constructs (i.e. consumer innate innovativeness (II), domain-specific innovativeness...

... that knowledge and staff competencies, as well as convenience of the bank is more significant for local bank customers while bank image and internet banking are important components for foreign bank customers. The results also reveal that foreign bank customers have higher satisfaction as compared to local bank...

...Kanokkarn Snae Namahoot; Tipparat Laohavichien Purpose The purpose of this paper is to examine the relationships among five dimensions of service quality towards the overall behavioural intentions to use internet banking in Thailand and explain the indirect effects between service quality...

...Daiane Lampugnani Marafon; Kenny Basso; Lélis Balestrin Espartel; Márcia Dutra de Barcellos; Eduardo Rech Purpose The purpose of this paper is to analyze the moderating role of self-confidence and risk acceptance on the relationship between perceived risk and intention to use internet banking...

...Kiran J. Patel; Hiren J. Patel Purpose The purpose of this paper is to validate the technology acceptance model (TAM) and its extended form to understand the factors influencing internet banking adoption in Gujarat. Design/methodology/approach Extended TAM incorporates perceived security...

... Internet banking Consumer perception Netnography Digital consumer banking Since the first online banking services based on the internet were provided by Stanford Federal Credit Union in October 1994, online banking has spread rapidly in all countries around the world. This is due to its...

...Muslim Amin Purpose – The purpose of this paper is to examine the internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty. Design/methodology/approach – A total of 1,000 questionnaires were distributed for internet banking customers and 520...

...Awni Rawashdeh Purpose – The purpose of this paper is to investigate the Jordanian accountant’s behavioral intention of using the Internet Banking services to focus on the perceptions of the users in terms of usefulness and ease of use of Internet Banking, besides the privacy of using...

...Rambalak Yadav; Vikas Chauhan; Govind Swaroop Pathak Purpose – The purpose of this paper is to understand the consumer’s intention toward internet banking adoption in Indian context by combining two theories; theory of planned behavior (TPB), technology acceptance model (TAM) and an additional...

... and priorities of different EBC were computed. Findings – ATM was found out to be the most preferred EBC alternative, followed by internet banking (IB) and mobile banking. Awareness, self-efficacy, ease of use, usefulness and security were the criteria responsible for making ATM, the most preferred channel...

...Ali Saleh Al-Ajam; Khalil Md Nor Purpose – The purpose of this paper is to determine the factors that influence individuals’ intention to adopt internet banking in the Republic of Yemen. The current study found that a lack of empirical studies have been conducted in this field in Arab countries...

...Tina Suzanne Harrison; Okey Peter Onyia; Stephen K. Tagg Purpose – The purpose of this paper is to propose that customer readiness and web-channel readiness for internet banking (IB) adoption are the twin universal determinants of retail customers’ attitudes and intention towards IB-adoption...

...Chris Baumann; Hamin Hamin; Bijith Marakarkandy; Nilay Yajnik Purpose The main focus of the study was to validate the End User Computing Satisfaction (EUCS) model in the context of internet banking and to determine the major factors which contribute to level of satisfaction of internet banking...

...Nabil Mzoughi; Wafa M’Sallem Purpose This research aims to describe three profile segments (postponers, opponents and rejectors) of non‐adopters of internet banking in Tunisia, and attempts to predict consumers’ willingness to adopt this new technology using a range of factors. Design...

...Ather Akhlaq; Ejaz Ahmed Purpose The aim of this study is to find out the type of motivation that provokes an individual to trust and use the internet banking system in a low income country. In this paper, extrinsic motivation and intrinsic motivation are studied that may build trust...

...Sanjit Kumar Roy; Ankit Kesharwani; Shailendra Singh Bisht Purpose The main purpose of this paper is to extend the technology acceptance model (TAM) in the context of internet banking adoption in India under security and privacy threat. Design/methodology/approach Keeping the TAM proposed...

...Shumaila Yousafzai; Mirella Yani‐de‐Soriano Purpose The purpose of this paper is to deepen our understanding of customers' actual internet banking behaviour by combining the construct of technology readiness with the technology acceptance model and demographics, such as age and gender, into one...

...Athanasios G. Patsiotis; Tim Hughes; Don J. Webber Purpose This study examines internet banking adoption and resistance behaviour in Greece in order to develop profiles of adopters and non‐adopters of the service. The aim is to illustrate customers' resistance behaviour towards internet banking...