...Moayad Moharrak; Emmanuel Mogaji Purpose This paper develops a conceptual framework to theorise consumer-to-consumer (C2C) interactions in Islamic banking, integrating Service-Dominant Logic and Transformative Service Research within an institutional logics perspective to highlight how peer...

... obligations and the Sharia law serve as the integral factors that influence their final consumption decision. Practical implications Islamic banks may devise effective acquisition and retention strategies by distinguishing psychographic-based market segments characterized by utilitarian, economic...

...M. Luthfi Hamidi; Andrew C. Worthington Purpose The study aims to extend the conventional triple bottom line (TBL) framework (prosperity, people and planet) to the quadruple bottom line (QBL) by newly adding a “prophet” dimension for Islamic banks seeking compliance with Islamic law...

...Mehree Iqbal; Nabila Nisha; Mamunur Rashid Purpose The purpose of this paper is to argue that “being Islamic” is already embedded in the decision frame of the Muslim consumers when choosing their Islamic banks, and hence, the bank selection criteria of these Muslim consumers will be dominated...

...John J. Ireland Purpose The purpose of this paper is to determine the rate difference required to persuade Islamic banking customers to switch to conventional banks. Design/methodology/approach A choice-based conjoint analysis survey was administered to 300 UAE Islamic banking customers...

...Muahmmad Kashif; Sharifah Suzana Wan Shukran; Mohsin Abdul Rehman; Syamsulang Sarifuddin Purpose – The purpose of this paper is to examine the impact of PAKSERV measures on customer satisfaction and loyalty in the Malaysian Islamic banking context. Design/methodology/approach...

... and Islamic banking in the Middle East, and provides future research directions for scholars and practitioners alike. Future research should address each of the research questions as identified in this paper with empirical data/evidence. Practical implications – This paper reviews leading, current...

...Muhammad Mohsin Butt; Muhammad Aftab Purpose The purpose of this paper is to empirically investigate the influence of consumer attitude towards Halal banking on e‐service quality and e‐satisfaction, in an online Islamic banking context. The proposed model also aims to investigate...