...Paulo Duarte Purpose This study explores how technological and psychosocial factors influence job satisfaction and organisational commitment in the banking sector, with a particular focus on two less-studied drivers of internal marketing: perceptions of artificial intelligence (AI) adoption...

...Makoto Fujii Purpose This study clarifies the mediating effects of job satisfaction and knowledge sharing on the relationship between leadership humility and salesperson creativity. It also shows how job satisfaction mediates between leadership humility and knowledge sharing. Design/methodology...

... behaviors have positive impacts on FLEs’ well-being, including well-being in the workplace (job satisfaction) and general well-being (quality of life). Moreover, FLEs with a high level of interpersonal and service-offering adaptability perform co-creation behaviors better than those with lower adaptability...

... context, this study adopts a multilevel approach and mobilizes person–job fit theory to investigate whether the emotional labor of female managers influences the association between customer orientation and job satisfaction in frontline employees in a services setting. Design/methodology/approach...

... a social exchange is unspecified, and there is always the risk of receiving no return. Therefore, in nature, social exchange is based on trust (Holmes, 1981). Interactional justice Leader-member exchange Job satisfaction Customer-oriented behaviors Banking services The customer...

...Hanen Charni; Isabelle Brun; Line Ricard Purpose The purpose of this paper is to analyse the impact of employee job satisfaction and affective commitment as perceived by customers on customer perceived value, more specifically its benefits dimensions. Design/methodology/approach A total of 652...

...–job (P–J) fit, emotional exhaustion, job satisfaction and boundary-spanning behaviors, all of which comprise the behavioral dimensions of bank employees. In addition, the study examines how the resiliency of bank employees influences their emotional exhaustion and determines whether a moderating...

...Emerson Wagner Mainardes; Lázaro Silva Rodrigues; Aridelmo Teixeira Purpose The purpose of this paper is to verify the relationship of job satisfaction in the banking sector with its antecedent constructs (financial rewards and psychological rewards) and the mediating role of internal marketing...

...Ainsworth Anthony Bailey; Faisal Albassami; Soad Al-Meshal Purpose The purpose of this paper is to assess the impact of a global measure of internal marketing on bank employee job satisfaction and employee commitment to the bank. In addition, the authors assessed the subsequent impact of job...

...Rose Du Preez; Michael Thomas Bendixen Purpose – The purpose of this paper is to examine the extent to which internal brand management (IBM), a subset of internal marketing, impacts on the three dimensions of job satisfaction ( JS), brand commitment (BC) and intention to stay (IS). Design...

...Gagandeep Kaur Purpose – The purpose of this paper is to evaluate the job satisfaction level of universal bank employees in India. It focusses on identifying the factors of job satisfaction and their influence on the overall job satisfaction of universal bank employees. Design/methodology...

... a self‐administered questionnaire on how factors characterizing high performance work practices (HPWPs) affect their job satisfaction and organizational commitment, and how these job attitudes impact their job performance. Findings Results suggest there is a significant influence of HPWPs on job...

...Ugur Yavas; Osman M. Karatepe; Turgay Avci; Mehmet Tekinkus This study investigates the potential impact of organizational variables on the service recovery performance of frontline employees, and the impact of successful service recovery on frontline employees’ job satisfaction and intensions...

... proclaim, slightly over a decade after his original study, “relationship marketing’s time has come.” Patterson and Ward (2000) defined relationship marketing: © MCB UP Limited 2001 Service quality Customer satisfaction Banking Credit unions Job satisfaction Employee break...

... that the marketing orientation is counter to the conservative banking practices. Reports the findings of research on the Machiavellian orientation of 50 Chinese banking executives in Hong Kong and the relationships between Machiavellianism, job satisfaction and job success in the banking sector. Two instruments...