... in the enhancement of customer satisfaction with a banker. Design/methodology/approach A total of 800 questionnaires using the snowball sampling technique were performed to distribute the questionnaires to bank customers at different ethnic community centers in New Zealand. A total of 377 useable questionnaires...

... similar patterns between employees with different characteristics. Design/methodology/approach Data for the study were collected from the employees of a large bank in New Zealand. Usable responses were obtained from 530 employees. Findings Results show that supervisory support is most closely...

... been published in the marketing literature about electronic banking. This paper seeks to examine consumers' choices between electronic banking and non‐electronic banking in New Zealand. Design/methodology/approach The paper shows that the data for this analysis were obtained through a mail survey...

... the organisation. Relatively little attention has been focused on the organisation of the marketing function within professional services industries. We report a cross‐sectional study examining the characteristics of the marketing function and responsibilities of the CME in a major New Zealand professional...

...Malcolm Wright While retail payment instruments generate more revenue than many fast moving consumer goods (FMCG) categories, surprisingly little is publicly known about market structure and purchase loyalty. This paper reports a study of shoppers’ use of payment methods in three New Zealand retail...

...Norman E. Marr; Gerard Prendergast Human tellers are still the primary means of product delivery, despite the trend towards electronic and remote banking. In New Zealand,there exists a newly deregulated environment in the financial services industry. Therefore a“customer‐oriented” approach...