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Keywords: Perceived justice
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Journal Articles
Apps for mobile banking and customer satisfaction: a cross-cultural study
Available to Purchase
International Journal of Bank Marketing (2017) 35 (7): 1133–1153.
Published: 02 October 2017
...Cláudio Hoffmann Sampaio; Wagner Junior Ladeira; Fernando De Oliveira Santini Purpose By specifically focussing on the use of mobile banking apps, the purpose of this paper is to examine how perceived justice moderates the relationship between the benefits offered by mobile banking...
Journal Articles
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Available to Purchase
International Journal of Bank Marketing (2017) 35 (2): 241–253.
Published: 03 April 2017
...Daniel J. Petzer; Christine F. De Meyer-Heydenrych; Göran Svensson Purpose The interactional and distributive dimensions of perceived justice as one of its objectives are to reveal the link between perceived justice and service satisfaction (SS). The purpose of this paper is to consider...
