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Keywords: Process efficiency
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Journal Articles
Efficiency, customer service and financial performance among Australian financial institutions
Available to Purchase
International Journal of Bank Marketing (2004) 22 (5): 319–342.
Published: 01 August 2004
... Publishing Limited 2004 Financial performance Process efficiency Customer services quality Australia Banks Credit unions The pursuit of efficiency is a fundamental concern for all businesses, including financial institutions. The common assumption, which underpins much of the efficiency...
