... Information systems Quality control Service Banks USA COMPUTERISED QUALITY ASSURANCE INFORMATION SYSTEMS 13 P rivate banks have been quicker to adopt computerised information systems than their public sector counterparts. Computerised Quality Assurance Information Systems: A Regulatory Agency...

...Mahmoud M. Yasin; Ronald F. Green; Marwan Wafa The importance of quality and statistical quality control as strategic tools, well established in the manufacturing community, has recently been extended to the service sector. The application of statistical quality control techniques within...

...Yunus Kathawala; Judy Johnson Quality control of banks is discussed in the light of the recession in banking in the early 1980s. The failure of banks has been seen to be due more to poor management and control than to adverse economic conditions. Therefore the quality of institutions must...

... be ingrained into the culture of the organisations before becoming the acceptable norm, which would take time. © MCB UP Limited 1989 Corporate culture Customers Financial institutions Quality control Training Customer care Financial services ...