... measurement is employed instead of formative measurement. Chris Baumann can be contacted at: chris.baumann@mq.edu.au © Emerald Group Publishing Limited 2011 Banking Customer loyalty Risk management Change management Linear structure equation modelling Modelling The topic...

... to Western consumers (Corbitt et al., 2003 ; Featherman and Pavlou, 2003 ; Lim, 2003). Anita Lifen Zhao can be contacted at a.l.zhao@swansea.ac.uk © Emerald Group Publishing Limited 2008 Risk management Chinese people Virtual banking Recent research has attempted...

... demand encountered by banks is shifting from credit products to savings products. The investment packages currently offered by banks need to adapt to changing needs: combined annuity and life insurance packages are one option. © Emerald Group Publishing Limited 2008 Savings Risk management...

..., permitting greater storage capacity, reducing costs and improving customer services (Rose and Hudgins, 2005). Christopher Gan can be contacted at: Gancl@Lincoln.ac.nz © Emerald Group Publishing Limited 2006 Customer services quality Risk management New Zealand Ho and Ng (1994...

... opportunities for bankers. This article examines the lending policies of a sample of UK banks with respect to the environment, focusing on issues of environmental risk management, market segmentation and the exploitation of marketing opportunities. The research found that while the banks are placing...

.... There are calls also for a new international body to be set up to ensure that derivatives, while remaining an effective tool of risk management, carry a minimum risk to investors, institutions and national/global economies. Having reviewed derivatives and how they work, proceeds to examine regulation. Finds...

...John R. Presley Examines the impact of the oil recession on the viability of past banking business and its implications for the future loan portfolio of the commercial banks. Concludes that there is a need for greater risk management, not only in terms of loan recovery, but also in relation to more...