Quality certifications in the TripAdvisor era. Are they outdated?

Adrian Castro-Lopez has a PhD in Business Administration. His current research are focus on Marketing, Artificial Intelligence and Education. He has published in several journals such as Applied Soft Computing, International Journal of Information Technology and Decision Making, PLoS ONE and Springer Editions. He has held paper presentations in several international conferences as the International Conference on Artificial Intelligence (USA), International Marketing Trends Conference (France) or International Conference in Marketing (Spain). He has been a usual referee in Applied of Soft Computing Journal and Electronic Commerce Research Journal and editor member aboard of Applied of Soft Computing.

Laura Caso Fernández-Pacheco (PhD) is currently working in the Quality Department and the Data Protection Office at Seresco SA, a Spanish company engaged in the development of software solutions and the provision of services within the field scope of Information and Communication Technologies (ICT). Her research focuses on the analysis of the role of quality certifications as signals and the antecedents and consequences of their implementation by hotel establishments. She has been involved in research projects in the field of tourism. Her research has appeared in peer-reviewed journals, and she has also co-authored a book chapter and conference proceedings.

Víctor Iglesias is a Professor of Marketing at the University of Oviedo (Spain). His current research interests include service management, brand equity, quality signals, service failures and consumer behavior in service markets. His recent articles have been published in the Journal of Service Research, the Journal of Service Management, the Journal of Services Marketing, the Journal of Service Theory and Practice, the International Journal of Research in Marketing, The Service Industries Journal and Industrial Marketing Management among other journals.

Javier De la Ballina, University Teacher of Marketing in the University of Oviedo. He is Postgraduated in Economic Sciences, and it conferred a doctorate by the award of the University. He is a member of the team of investigation of the Foundation Ramón Areces (El Corte Inglés) and of the Groups of Touristic Investigation: SITA (Information System Touristic of Asturias) and STD (Ministry of Tourism of Spain). He has developed its investigative activity in the areas of market research and tourism. He is provided with abundant professional and university magazines, seven of them in magazines with the process of anonymous review, several national books and a chapter in a book of international. He has taken part in more than 40 national and international congresses. He has been employed at companies in the sectors of consultancy, energy and tourism. Also, he has been a General Manager of Tourism in the Government of Asturias, Member of the Spanish National Council of Tourism and General Manager in the Chamber of Commerce of Gijon.

Adrian Castro-Lopez has a PhD in Business Administration. His current research are focus on Marketing, Artificial Intelligence and Education. He has published in several journals such as Applied Soft Computing, International Journal of Information Technology and Decision Making, PLoS ONE and Springer Editions. He has held paper presentations in several international conferences as the International Conference on Artificial Intelligence (USA), International Marketing Trends Conference (France) or International Conference in Marketing (Spain). He has been a usual referee in Applied of Soft Computing Journal and Electronic Commerce Research Journal and editor member aboard of Applied of Soft Computing.