Issues

How visual attention to social media cues impacts visit intention and liking expectation for restaurants

Aline Simonetti; Enrique Bigne
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How does customer cooperation affect employees’ prosocial service behavior in upscale Chinese hotels? An affective social exchange perspective

Ying Wang; Yun Zhang; Feng Zeng Xu
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COVID-19 impact on hospitality retail employees’ turnover intentions

Glenn McCartney; Charlene Lai Chi In; José Soares de Albergaria Ferreira Pinto
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Professional event associations in crisis: exploring the relationship between recovery strategy fit and organizational commitments from the perspective of members

Shinyong Jung; Jiyun Kang; Hhye Won Shin
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An assessment of crisis management techniques in hotels in London and Stockholm as response to COVID-19’s economic impact

Gary Waller; Saeid Abbasian
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Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values

Syed Ali Raza; Komal Akram Khan
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Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation

Hye Young Moon; Bo Youn Lee
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Craft beer in the situational context of restaurants: effects of product involvement and antecedents

Johan Bruwer; Justin Cohen
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Entrepreneurial motives, entrepreneurial success and life satisfaction of refugees venturing in tourism and hospitality

Gurel Cetin; Levent Altinay; Zaid Alrawadieh; Faizan Ali
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The role of knowledge sharing in hotel newcomer socialization: a formal intervention program

Junbang Lan; Chi-Sum Wong; IpKin Anthony Wong
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Smart dining, smart restaurant, and smart service quality (SSQ)

IpKin Anthony Wong; Jingwen Huang; Zhiwei (CJ) Lin; Haoyue Jiao
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Does Michelin effect exist? An empirical study on the effects of Michelin stars

Dohyung Bang; Kyuwan Choi; Alex Jiyoung Kim
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Big data analytics and hotel guest experience: a critical analysis of the literature

Zohreh Zara Zarezadeh; Raymond Rastegar; Zheng Xiang
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A critical review of robot research and future research opportunities: adopting a service ecosystem perspective

Hakseung Shin
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Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?

Heewon Kim; SooCheong (Shawn) Jang
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Quality certifications in the TripAdvisor era. Are they outdated?

Adrian Castro-Lopez; Laura Caso Fernández-Pacheco; Víctor Iglesias; Javier De la Ballina
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Contemporary leadership in hospitality: a review and research agenda

Irene Huertas-Valdivia; Thais González-Torres; Juan-José Nájera-Sánchez
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