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Editorial

Editorial

Richard Teare
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Book news

Richard Teare
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Reporting and reflecting on corporate social responsibility in the hospitality industry: A case study of pub operators in the UK

Peter Jones; Daphne Comfort; David Hillier
View articletitled, Reporting and reflecting on corporate social responsibility in the hospitality industry<span class="subtitle-colon">: </span><span class="subtitle">A case study of pub operators in the UK</span>
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From satisfaction to delight: a model for the hotel industry

Edwin N. Torres; Sheryl Kline
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Does quality impact on hotel performance?

Enrique Claver; Juan José Tarí; Jorge Pereira
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Performance measurement in tourism: a value chain model

Yıldırım Yılmaz; Umit S. Bititci
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Effects of disposition on hospitality employee job satisfaction and commitment

Paula Silva
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Realistic recruitment: An empirical study of the cruise industry

Steffen Raub; Eva Maria Streit
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Hotels' environmental management systems (ISO 14001): creative financing strategy

Wilco W. Chan; Kenny Ho
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