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Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective

Huijun Yang, Yao-Chin Wang, Hanqun Song, Emily Ma

International Journal of Contemporary Hospitality Management (2024) 36 (9): 3211–3231.

https://doi.org/10.1108/IJCHM-05-2023-0668

Published: 23 January 2024

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Includes: Supplementary data

Journal Articles

Experience-driven well-being: the case of unmanned smart hotels

Erose Sthapit, Chunli Ji, Yang Ping, Catherine Prentice, Brian Garrod, Huijun Yang

International Journal of Contemporary Hospitality Management (2024) 36 (13): 1–18.

https://doi.org/10.1108/IJCHM-07-2023-1063

Published: 16 January 2024

View article titled, Experience-driven well-being: the case of unmanned smart hotels

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Journal Articles

Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory

Hanqun Song, Huijun Yang, Erose Sthapit

International Journal of Contemporary Hospitality Management (2025) 37 (5): 1497–1515.

https://doi.org/10.1108/IJCHM-11-2022-1396

Published: 19 October 2023

View article titled, Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory

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Includes: Supplementary data

Journal Articles

Transparency, authenticity and purchase intentions: Chinese independent restaurants

Huijun Yang, Hanqun Song, Qing Shan Ding, Hanjun Wang

International Journal of Contemporary Hospitality Management (2022) 34 (11): 4245–4265.

https://doi.org/10.1108/IJCHM-10-2021-1290

Published: 15 June 2022

View article titled, Transparency, authenticity and purchase intentions: Chinese independent restaurants

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Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective

Experience-driven well-being: the case of unmanned smart hotels

Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory

Transparency, authenticity and purchase intentions: Chinese independent restaurants

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