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Journal Articles

Understanding the role of exploitative leadership in inhibiting service innovative behavior: a moderated mediation model

Lijing Zhao, Shashan Bao, Phillip M. Jolly, Yi Su

International Journal of Contemporary Hospitality Management (2025) 37 (2): 380–398.

https://doi.org/10.1108/IJCHM-02-2024-0241

Published: 24 September 2024

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Includes: Supplementary data

Journal Articles

The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective

Lijing Zhao, Phillip M. Jolly, Shuming Zhao

International Journal of Contemporary Hospitality Management (2023) 35 (7): 2665–2684.

https://doi.org/10.1108/IJCHM-03-2022-0357

Published: 23 December 2022

View article titled, The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective

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