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Journal Articles

Artificial intelligence ( AI ) preparedness in hospitality: a framework and research agenda for building organizational capacities

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Wen Chang, Alice Wu Swift, Lenna V. Shulga
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (4): 1237–1256.
https://doi.org/10.1108/IJCHM-04-2025-0525
Published: 24 February 2026
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Journal Articles

Why leader empathy backfires: relative LMX and leader work meaningfulness in predicting unethical pro-organizational behaviors

Open Access
Wen Chang, Cass Shum, Jie Sun, Rongfei Diao
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (13): 95–112.
https://doi.org/10.1108/IJCHM-06-2025-0937
Published: 23 January 2026
View article titled, Why leader empathy backfires: relative LMX and leader work meaningfulness in predicting unethical pro-organizational behaviors
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Includes: Supplementary data
Journal Articles

Sensemaking as a bridge between authentic leadership and employee well-being: a multilevel model of work meaningfulness and group empathy

Available to Purchase
Rongfei Diao, Wen Chang, Anyu Liu, Miao Wang, Qiao (Cathy) Yang
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2026) 38 (1): 366–385.
https://doi.org/10.1108/IJCHM-03-2025-0410
Published: 17 December 2025
View article titled, Sensemaking as a bridge between authentic leadership and employee well-being: a multilevel model of work meaningfulness and group empathy
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Journal Articles

Exploring the influence of emotionality and expertise on online wine reviews: does greater knowledge lead to less review?

Available to Purchase
Xiaoxiao Qi, Wen Chang, Anyu Liu, Jie Sun, Mengyu Fan
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2024) 36 (8): 2842–2869.
https://doi.org/10.1108/IJCHM-08-2023-1302
Published: 16 February 2024
View article titled, Exploring the influence of emotionality and expertise on online wine reviews: does greater knowledge lead to less review?
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Journal Articles

Fostering customer loyalty across countries in hospitality and tourism: a meta-analysis of cultural values as moderators

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Xiaoxiao Qi, Da Shi, Zixuan Huang, Wen Chang
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2023) 35 (5): 1602–1619.
https://doi.org/10.1108/IJCHM-04-2022-0496
Published: 17 October 2022
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Journal Articles

Authentic leadership and career satisfaction: the meditating role of thriving and conditional effect of psychological contract fulfillment

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Wen Chang, James Busser, Anyu Liu
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2020) 32 (6): 2117–2136.
https://doi.org/10.1108/IJCHM-06-2019-0551
Published: 06 June 2020
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Journal Articles

Meta-analysis of outcomes of leader–member exchange in hospitality and tourism: what does the past say about the future?

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Wen Chang, Anyu Liu, Xuhui Wang, Bowen Yi
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2020) 32 (6): 2155–2173.
https://doi.org/10.1108/IJCHM-06-2019-0591
Published: 27 April 2020
View article titled, Meta-analysis of outcomes of leader–member exchange in hospitality and tourism: what does the past say about the future?
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Journal Articles

Hospitality career retention: the role of contextual factors and thriving at work

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Wen Chang, James A. Busser
Journal: International Journal of Contemporary Hospitality Management
International Journal of Contemporary Hospitality Management (2020) 32 (1): 193–211.
https://doi.org/10.1108/IJCHM-10-2018-0831
Published: 30 October 2019
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