...Reem Abi Abdallah; Sania Usmani; Waheed Ali Umrani; Umair Ahmed; Munwar Hussain Pahi Purpose Drawing on conservation of resources ( COR ) theory, this study aims to examine how abusive supervision fosters acquiescent silence among frontline hospitality employees by specifying the resource-based...

..., 2020 ; Terborg et al., 1977). Such bias can shape employees’ tendency to form gender-based abusive supervision attribution. Adding employee gender-leadership bias as a boundary condition showcases a comprehensive attribution model that includes employee and leader characteristics...

..., our paper leverages the COR theory as a solid theoretical basis to comprehend how employee recognition impacts knowledge sharing and service-oriented behaviors via on-the-job embeddedness (JE). Our research further examines abusive supervision as a moderator in connecting employee recognition...

...I-An Wang; Hui-Ching Lin; Szu-Yin Lin; Pei-Chi Chen Purpose Abusive supervision has been a prevalent issue in the workplace. This study aims to explore the consequences of abusive supervision on employee affective organizational commitment and general health in the hospitality industry and further...

...Yitong Yu; Shi Xu; Gang Li; Haiyan Kong In total, 36 referred articles related to abusive supervision in hospitality were reviewed across four key areas, namely, antecedents, consequences, mechanisms and research design. After reviewing the research on abusive supervision in the context...

... supervision and this silence directly affects their ability to serve customers. The effect that abusive supervision has on silence behaviors is stronger when organizational customer orientation is low. Mohd Ahmad Al-Hawari is the corresponding author and can be contacted at: malhawari@sharjah.ac.ae...

... on the conservation of resources (COR) theory, this study aims to examine the influence of abusive supervision on hospitality employees’ helping behaviors, especially, the joint moderating effects of proactive personality and ability to manage resources (i.e. RMA) in the hypothesized relationship. Using a two...

.... Figure 1 depicts our theoretical model. Figure 1. Proposed theoretical model First, abusive supervision was positively associated with hotel employees’ job dissatisfaction and their job dissatisfaction had an inverted curvilinear effect on JCD. Second, job dissatisfaction nonlinearly...

..., this paper aims to predict and test the influence of abusive supervision on service employees’ proactive customer service performance (PCSP) in the hotel industry. Data were collected from 198 service employee-coworker dyads from 12 hotels in China. Previously developed and validated measures...