...Michele Di Dalmazi; Gloria Peggiani; Lucio Lamberti Purpose This study aims to investigate how different dimensions of anthropomorphism (physical, behavioral, cognitive and emotional) influence social presence and parasocial relationships and how these, in turn, affect users’ behavioral intentions...

... influence food choices, contributing to studies on human–robot interaction, impression management, anthropomorphism and food choice. Corresponding author You Li liyouapril@foxmail.com Q3. Are there interventions that can mitigate this effect? We contribute to theory by addressing...

... conversational style vs. cute conversational style) on consumer service acceptance and demonstrate the moderating role of consumers’ technology anxiety. Design/methodology/approach Based on anthropomorphism theory and social presence theory, the authors conducted two scenario-based experiments (restaurant...

... (Song et al., 2022). Recently, Fang et al. (2024) explored a measurement scale for evaluating customers’ experience in interacting with robots in the hospitality and tourism industry and validated five dimensions for further research, namely, perceived anthropomorphism, perceived...

... including communication quality, personalization, anthropomorphism, cognitive and emotional trust (ET), loyalty and intention to adopt into a comprehensive model. Design/methodology/approach This study used quantitative methods to analyze data from 477 respondents, collected online through a self...

... can arouse perceived anthropomorphism (PA), which positively affects CTSR through parallel mediators (WA and CO). Study 2 revealed consumers from Chinese (vs. American) culture had higher CTSR. Study 3 showed consumers had higher WA and CO for SRs in the credence (vs. experience) service setting...

... showed that users prefer anthropomorphism, perceived intelligence and the safety of an HSR for reusing it. Practical implications The findings have practical implications for the hospitality industry, suggesting multiple attributes of an HSRs that managers need to consider before deploying them...

...Mengying Zhang; Dogan Gursoy; Zhangyao Zhu; Si Shi Anthropomorphic features include not only physical human characteristics (e.g. a humanlike face or body) but also psychological human characteristics (e.g. a humanlike mind and personality traits; Epley et al., 2007). Although numerous...

.... Survey data from 711 Generation Z individuals in Spain were collected in 2 periods of time. Generation Z customers consider that robots reduce contagion risk at hotels. Robot anthropomorphism increases perceived COVID-19 prevention efficacy, regardless of the context where the robots are used...

... regarding the use of robots and, more specifically, anthropomorphic robots in the tourism domain. Design/methodology/approach A qualitative inquiry was used to delve deep into the issue of tourists’ perceptions regarding the usage of anthropomorphic robots in tourism, with a total number of 78...

...) and anthropomorphism (ANM). Technological anxiety (TXN) does not influence the chatbot AIN. Stickiness to traditional human travel agents negatively moderates the relation of AIN and AUE of chatbots in tourism and provides deeper insights into manager’s commitment to providing travel planning services using AI-based...

... to replace human chefs in restaurant industry. Whether customers have a good food quality prediction may have an important effect on their patronage decision. Based on the stereotype content model, the purpose of this paper is to investigate the impact of robotic chef anthropomorphism on food quality...