..., this study examines the DT–resilience relationship in the restaurant industry, using the COVID-19 pandemic as the empirical context for testing this relationship. Specifically, this study first considers multiple domains of organizational resilience by investigating revenue, profitability and firm value...

...Wan Yang; Patrick C. Lee Wan Yang can be contacted at: wanyang@cpp.edu 26 07 2020 09 11 2020 15 01 2021 26 03 2021 26 03 2021 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Due to the COVID-19 pandemic...

...Tarik Dogru (Dr. True); Makarand Amrish Mody; Lydia Hanks; Courtney Suess; Cem Işık; Erol Sozen Purpose The purpose of this study is to investigate the effect of the COVID-19 pandemic on key performance metrics of accommodation properties by elaborating on the roles of business models (i.e...

...Ru-xin Nie; Kwai-sang Chin; Zhang-peng Tian; Jian-qiang Wang; Hong-yu Zhang Purpose The purpose of this paper is exploring the effects of segment dynamic and temporal dynamic triggered by the COVID-19 pandemic on classifying service quality attributes, thereby formulating improvement strategies...

.... Furthermore, it highlights the role that psychological stress plays in influencing airline employees to direct attention to emotion-oriented coping mechanisms. In view of the immense impact of the COVID-19 pandemic on the global airline industry, this study expands the role of job stressors...

... of health goal salience. The research site was traced for two years to monitor the evolution of the proposed model during the COVID-19 pandemic. Design/methodology/approach The successive independent samples data (in 2020 and 2021, respectively) were collected in Shizhu county, China. Structural...

... the ongoing COVID-19 pandemic (August, 2020) in the USA to investigate consumers’ lodging intentions amidst the pandemic crisis. PLS-SEM and multiple regression were conducted to explore answers to proposed research questions. Findings The research finds that, during the pandemic crisis, consumers...

... theory and current customer equity literature and advance the implementation of innovative service design in hospitality. Equity theory Customer equity Service design COVID-19 pandemic Contactless service Hospitality technology Technology The COVID-19 pandemic has put the hospitality...

... rights only The hospitality industry experienced an unanticipated challenge from the COVID-19 pandemic. However, research in this area is scarce. Accordingly, this study aims to unfold a three-angled research agenda to intensify the knowledge advancement in the hospitality sector. It proposes...

...Chun Liu; Jingjing Yang Purpose The purpose of this study is to explore how hotels evolve their dynamic capabilities to adjust their technology-based strategy to improve performance and to gain competitive productivity (CP) during the COVID-19 pandemic and in the aftermath. Design/methodology...

...Nidhi Singh; Shikha Bhatia; Shailendra Nigam 06 10 2020 31 12 2020 06 03 2021 24 03 2021 The COVID-19 pandemic has severely impacted business and viability of firms in the hospitality sector. This paper aims to examine the impact of perceived vulnerability...

... national systems. Macao COVID-19 pandemic Moderate industrial diversification Hospitality recovery This paper aims to analyze how a real-time COVID-19 pandemic is impacting Macao’s hospitality industry, and illustrates why lessons from COVID-19 are an opportunity for further development...

...Jiangchi Zhang; Chaowu Xie; Jianying Wang; Alastair M. Morrison; J. Andres Coca-Stefaniak Purpose The purpose of this paper is to examine the effect of hotel safety leadership on employee safety behavior during the COVID-19 pandemic, and the mediation role of belief restoration and the moderation...

... distinct research streams at the intersection of health crises and hotel management, in light of the COVID-19 pandemic. Additionally, this paper recommends that researchers move beyond typical perspectives on the antecedents and outcomes of hotel hygiene and cleanliness to delve into guests’ perceptions...