... rights only Sentiment analysis Domain dictionary Online review Social media Consumer behaviour Hospitality, characterized by its consumer-centric focus, plays a crucial role in providing exceptional experiences to guests (Shin et al., 2022). Hospitality involves the management...

... waste School cafeteria University cafeteria Out-of-home consumption Consumer behaviour Leftovers Food waste cause “Food waste” pertains to the edible and inedible parts of food removed from the food chain, which need to be managed through recycling or disposal (Östergren et al...

... of the atmosphere on consumer behaviour as a function of olfactory congruence with the brand image uses in-situ experimentation (café/co-working and food and beverage area). Atmosphere Brand image Consumer behaviour Congruence Scent Cafe Odour Olfactory marketing Using a factorial design (i.e...

... (Farmaki et al., 2020). Multiple recipes can be used to design compelling destinations that balance the desire for religiosity and cosmopolitanism characteristic of contemporary Muslim consumers. The results confirm the applicability of complexity theory in explaining Muslim consumer behaviour...

... of the role of time and sociality in the co-creation and extension of emotions and their value in hospitality consumption. A model is proposed to guide future research. Consumer behaviour Festivals Experience marketing Co-creation Music and memory This paper gathers attendees’ most memorable...

... only Consumer behaviour Qualitative methods Hotels Customer requirements Lodging Rooms Travel Accommodation Theory of lodging Media Management Safety Security Guest experience From where do we visit the world? What is the minutest spot that may be labelled as a journey’s...

... ; Moore et al., 2005 ; Wu, 2007). In turn, these studies have given rise to a large body of research in the retail, marketing, consumer behavior and hospitality literature regarding the impact of customer-to-customer and customer–employee interactions and the impact of such encounters...

.... In the realm of hospitality management, early research included Torres and Kline’s (2006) theoretical model for customer delight within the lodging setting. © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Consumer behaviour Customer service Service...

... 09 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only User generated content Consumer behaviour Hotel Mobile purchasing Online purchasing Online travel agencies The increasingly symbiotic interconnection between information...

... interaction Consumer behaviour Risk Teams Qualitative research Tour operators A journey to a distant land, a new experience, an adventure: these are all ideas people hold about vacations. Nevertheless, for many, a vacation is an opportunity to connect, to meet new people and to celebrate life...

... the effects of employees’ brand supporting behaviors on consumers by using both employee and consumer data in the same research model within the hospitality context. Hospitality industry Consumer behaviour Brand performance Brand relationship Brand citizenship behaviors Internal branding One...

... satisfaction and brand loyalty? Yueying Xu can be contacted at: hazel@ift.edu.mo © Emerald Group Publishing Limited 2014 China Corporate social responsibility Perception Corporate strategy Consumer behaviour Restaurants For most ordinary consumers, it may be hard to clearly...

... behaviour Service recovery From the guest's point-of-view, hospitality services are experiences that “happens to him or her in connection with a transaction or series of transactions” (Hsu and Powers, 2002 , p. 18). Intangibility and the high number of interactions in hospitality services increase...

... services quality Consumer behaviour Hospitality management Table game player Perceived winning Game spending The US casino industry has grown exponentially since the passage of the 1988 Indian Gaming Regulatory Act. According to Shoemaker and Zemke (2005) , casinos are available within a four...

... Consumer behaviour Green marketing Green restaurant practices Customer perception Purchase intentions Upscale restaurant Food service The use of green practices in the foodservice industry is a growing area of interest in the world of travel, tourism, and hospitality. Green practices refer...

... at: pennywan@ift.edu.mo © Emerald Group Publishing Limited 2013 Disabled people Consumer behaviour Casinos Barriers Macao China Disability has been historically defined as the loss of bodily function. The World Health Organization (2007) defines disability as any restriction or lack...

... – This pioneering study examines the moderating effects of regional factors on the relationships between the attribute qualities of a restaurant and customer satisfaction. © Emerald Group Publishing Limited 2013 China Urban regions Rural regions Customer satisfaction Restaurants Consumer behaviour...

... a consumer pursues as well as the received value of the consequences and attributes, emphasizing that value stems from a customer's perceptions and evaluations of attributes and their consequences. Dining value Restaurant attributes Restaurant segment Means‐end chain model Consumer behaviour...

...Biyan Wen; Christina Geng‐qing Chi Purpose Drawing on consumer behavior and service marketing literature, the aim of this paper is to empirically examine how customers' justice judgment and consumption emotions affect customer relationships and their post consumption behaviors in a service...

... Last minute Advanced booking Revenue management Deal seeker Consumer behaviour Holidays Perception Time is an important element and has an especially unique role in the case of travel‐related revenue management systems. First, the perishable nature of the travel product, and consequently...