... at: liujun_igsnrr@126.com 30 11 2023 21 02 2024 02 05 2024 26 05 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Sentiment analysis Domain dictionary Online review Social media Consumer behaviour Hospitality...

... research gaps, suggesting potential research questions and proposing a framework based on the open-systems approach to set the future research agenda. Food waste Plate waste School cafeteria University cafeteria Out-of-home consumption Consumer behaviour Leftovers Food waste cause...

... to play on site are all free of charg. (Fyall et al., 2019 , p. 422) Scents affect consumers’ perceptions, behaviours and emotions (Jacob et al., 2014 ; Roschk et al., 2017 ; Roxana and Ioan, 2013). The idea that ambient scent can be used to influence consumer behaviour...

.... It represents the degree to which one is religious and thus exerts influence over attitudes and behaviours (Weaver and Agle, 2002). The measurement of religiosity has fascinated consumer behaviour scholars, with many highlighting its influence over consumption choices, with this extended to decision-making...

... in hospitality consumption. A model is proposed to guide future research. CCT provides an alternative emphasis to the largely positivist psychology-led focus found within much consumer behaviour research. It is particularly appropriate within hospitality and event studies as it acknowledges the collective...

... with traditional and contemporary. Khoo-Lattimore and Prayag (2016) reveal that women value luxury in-room “feminine” amenities. Elizabeth M. Ineson can be contacted at: e.ineson@mmu.ac.uk Consumer behaviour Qualitative methods Hotels Customer requirements Lodging Rooms Travel Accommodation...

..., these effects extend to behavioral intentions with evidence provided that the social servicescape can affect return intention and word of mouth (WOM) promotion. Consumer behaviour Other customers Social servicescape Full-service hotels Understanding how other customers affect consumption...

... 1.4. Regional differences in consumer behavior Agag and El-Masry (2016) Hotel industry purchasing Students (n = 1431) (Egypt) Trust, attitudes and commitment have effects on purchasing intentions, and such effects are differential across habit-related groups Herrero and San...

... or marketing context were discarded. For example, a search through Business Source Premier (EBSCO) of the term “customer delight” yields 196 articles. The authors eliminated the articles that were not peer-reviewed and did not use customer delight in a business, services, marketing or consumer behavior setting...

... orientation and code of behavior prior to the start of travel, grouping customers with similar traits (homogeneity) and prevention of dysfunctional consumer behavior. Furthermore, Johnson and Grier (2013) posited that there are various factors that impact a customer’s satisfaction within a service encounter...

... behaviour Brand performance Brand relationship Brand citizenship behaviors Internal branding Although previous research have tried to understand how employees’ behaviors enhance brand performance in the hospitality businesses (Punjaisri et al., 2009 ; Punjaisri and Wilson, 2007...

... responsibility Perception Corporate strategy Consumer behaviour Restaurants For most ordinary consumers, it may be hard to clearly define or explain the “vague and intangible” (Font et al., 2012 , p. 1,544) term corporate social responsibility (CSR). But when it is linked to a specific real...

... behaviour Service recovery H1. Hospitality consumers from China (USA) will report a significantly greater (lesser) percentage of unprompted, employee-based critical incidents. H2. Hospitality consumers from the USA (China) will report a significantly greater (lesser...

... services quality Consumer behaviour Hospitality management Table game player Perceived winning Game spending The US casino industry has grown exponentially since the passage of the 1988 Indian Gaming Regulatory Act. According to Shoemaker and Zemke (2005) , casinos are available within a four...

... Restaurants' food items such as the “Snacker Sandwich” are priced more or less the same all over China, so this avoids price making any contribution to customer satisfaction. China Urban regions Rural regions Customer satisfaction Restaurants Consumer behaviour Regional factors Moderating...

...: Disabled people Consumer behaviour Casinos Barriers Macao China Table I shows the demographic profile of the respondents. The respondents included males (53.3 percent) and females (46.7 percent). The majority of them were aged 35-44 (60 percent), followed by the group aged 45-54 (23.3 percent...

... in an upscale buffet restaurant on a university campus in order to help determine management strategies regarding future green initiatives. United States of America Universities Consumer behaviour Green marketing Green restaurant practices Customer perception Purchase intentions Upscale...

...Biyan Wen; Christina Geng‐qing Chi Purpose Drawing on consumer behavior and service marketing literature, the aim of this paper is to empirically examine how customers' justice judgment and consumption emotions affect customer relationships and their post consumption behaviors in a service...

... consumption behaviors (e.g. Clemes et al., 2011 ; Gallarza and Saura, 2006 ; Park, 2004 ; Petrick and Backman, 2002 ; Ha and Jang, 2010a , b). These studies suggested some managerial implications regarding the relationship between value and consumer behavior in a restaurant setting...

... Advanced booking Revenue management Deal seeker Consumer behaviour Holidays Perception The concern of the airlines and others is that customers will increasingly come to expect such last minute sales and will act strategically. Much of traditional revenue management for travel services...