...Kimberly Jan Harris; Scott T. Taylor, Jr; Kevin S. Murphy Purpose The purpose of this study is to explore consumer trust in agencies, governance of food safety systems, restaurant commitment to food safety, culture and knowledge of food safety and its impact on diners’ propensity to report...

...Kousay Abid; Hamza Brakrim; Fadi Alsarhan Purpose The purpose of this study is to examine talent management (TM) in French hospitality small and medium-sized enterprises (SMEs) from a culturally embedded perspective and focus on how dynamic capabilities shape its evolution. Design/methodology...

... competence (CO) and demonstrates the moderating role of culture and service setting. Design/methodology/approach The research design includes three scenario-based experiments (Chinese hotel setting, American hotel setting, Chinese hospital setting). Findings Study 1 found SR’s human-like appearance...

...D. Christopher Taylor; Michelle Russen; Mary Dawson; Dennis Reynolds Purpose Applying signaling theory to Schein’s organizational culture framework, this study aims to explain how restaurants communicate that their establishments value wine through multiple cultural attributes. Design...

... highlights the influence of culture on EI. Design/methodology/approach The critical incident technique (CIT) was adopted as the qualitative methodological approach using a self-administered form and semi-structured interviews to collect empirical data from a sample of 34 Vietnamese hotel workers in 19...

...Lawrence Hoc Nang Fong; Hongwei He; Melody Manchi Chao; Galli Leandro; David King Hoteliers are recommended to consider the cultural essentialism of Chinese consumers when adaptive services are introduced. Hotel services that are tailored to Chinese culture is a viable strategy if most...

...Ramona Diana Leon Purpose This paper aims to examine the impact of cultural specificity on hotel’s online reviews and ratings. Design/methodology/approach Using Hofstede’s scale of cultural differences, it analyzes 1,821 comments about the Catalonia Sagrada Familia Hotel across 77 countries...

... at: karin.weber@polyu.edu.hk who do not want to retain their original culture and look for frequent interactions with a host culture are said to adopt an Assimilation strategy; who value and seek to retain their original culture, while at the same time avoiding interaction with a host culture...

...John Cooper; Charalampos Giousmpasoglou; Evangelia Marinakou The understanding of chefs’ occupational identity and culture is critical for successful hospitality operations; nevertheless, this is an under-researched area. This study is unique in terms of scale and depth; it is expected...

... the true value that communication plays in building relationships with customers and stakeholders, but has focused on variables such as trust, commitment and loyalty, which are actually the product of communication (Reid, 2005). Culture Italy Croatia Satisfaction High-quality hotels Integrated...

... that culture clearly affects ATC and general intention to stay loyal which suggests that practitioners should consider the cultural background of their customers while designing and implementing their service recovery systems. Results show that Chinese respondents tend to forgive and forget failures, whereas...

...R. Thomas; M. ´Angeles Oviedo‐Garcίa; Nadine Bianca Sulkowski; Michael Kent Deakin Purpose This paper aims to discuss whether cultural conceptualisations can explain student behaviour and to discuss tactics to enhance teaching and learning in a multinational classroom. Design/methodology...

...Rui Jin Hoare; Ken Butcher Purpose The purpose of this study is to investigate the antecedent roles of the Chinese cultural values of “face” and “harmony” in influencing customer satisfaction/loyalty, and the service quality dimensions that are most salient to the context of Chinese diners...

... geographical location, history, culture and ecology. In making this case, the paper identifies a number of limiting and facilitating factors to tourism development. These facilitating factors recommend the alternative model. Specifically, the alternative model includes nature, education and community tourism...

...David Gilbert; Jenny Tsao Marketing has always been recognised as an economic activity involving the exchange of goods and services. Only in recent years have socio‐cultural influences been identified as determinants of marketing behaviour, revealing marketing as a cultural as well as economic...

...Chee Keen Pang; Diane Roberts; John Sutton Examines Chinese attitudes towards the introduction and implementation of an international corporate culture into their working environment. Refers to Sun Tzu’s military classic The Art of War and suggests his philosophy can be applied to business...

...Karen Meudell; Karen Gadd Notes the link between “strong” organizational cultures and effective organizational performance; particularly so in the hospitality industry,where the aim has been to promote cultural individuality in order to differentiate between brands, thus encouraging customer...