... and expectation-disconfirmation mediated the relationship between employee-AI collaboration and quality of work life, respectively, along with emotional exhaustion. Perceived intelligence helps increase hotel employees’ psychological availability and decreases their expectation disconfirmation. Research...

... perceived brand social responsibility, brand trust and personal reputational benefits while also heightening decisional fatigue. Study 2 identifies the impacts of higher place solidarity on emotional exhaustion, poorer sleep quality, fear of expressing Russia opposition on social media. Practical...

... hypotheses are examined using Hayes’s PROCESS macro. Findings The results indicate that AI awareness could positively affect work withdrawal. Negative work-related rumination and emotional exhaustion respectively mediate this relationship. Furthermore, negative work-related rumination and emotional...

... performance (IRP) and proactive customer service performance (PCSP) via the mediating effect of emotional exhaustion (EE) and the moderating roles of emotional intelligence (EI) and mindfulness. Hypotheses were verified using multisource and multiwave data collected from 337 valid hotel employee...

... rights only This study aims to examine the impact of COVID-19-related job insecurity on two types of employees’ behaviors: family undermining and withdrawal. This study also proposes emotional exhaustion as a mediator and symmetrical internal communication as a moderator in the relationship...

... and hospitality employees, there is still little understanding of what supervisors can do to decrease work-life-related employee strain. This study aims to investigate how family-supportive supervisor behaviors (FSSB) influence employee emotional exhaustion (EE) and subsequent turnover intentions, as well...

... of calling, emotional exhaustion (EXH), intent to remain with the organization (IRO), task-related pro-environmental behavior (PEB) and non-green behavior (NGB). Design/methodology/approach Data came from hotel employees with three waves of one-week time lag and their direct supervisors in China...

... by focusing on the mediating effect of emotional exhaustion and the moderating effect of organizational identification. The study first adopts a mixed-methods approach to develop the scale of generation Y hotel employees’ workplace deviance, then multiple data is collected targeting 580 hotel employees...

... consumer misbehaviors and emotional exhaustion. Design/methodology/approach In all, 336 cabin crew members employed by international airline companies participated in the study. The hypothesized model was tested using structural equation modeling with AMOS 20.0. Findings The results provide...

... also tested to determine the possibility for reducing the negative effect of workplace incivility upon the emotional exhaustion of restaurant frontline service employees. Using data obtained from 239 restaurant frontline service employees, a 35-item instrument was used to assess workplace...

...Osman M. Karatepe; Rashin Kaviti The results reveal that organization mission fulfillment influences the above-mentioned outcomes only through emotional exhaustion. Specifically, organization mission fulfillment mitigates customer-contact employees’ emotional exhaustion. Under...

...Osman M. Karatepe Purpose – The purpose of this paper is to examine personal resources as a mediator of the effect of perceived organizational support on emotional exhaustion, extra-role customer service and turnover intentions. Design/methodology/approach – Using data collected from...

...Osman M. Karatepe Purpose The present study seeks to propose and test a research model that investigates emotional exhaustion as a mediator of the effects of work overload, work‐family conflict, and family‐work conflict on job embeddedness and job performance. Design/methodology/approach...

... Structural equation modeling analysis provided support for the hypotheses from a sample of 256 flight attendants in South Korea. Findings The results showed that POS has a positive effect on deep acting. Furthermore, it was found that surface acting has a positive influence on emotional exhaustion...

...) on the relationships among EL acting strategies, emotional exhaustion (EE) and service recovery performance (SRP). Design/methodology/approach The survey was administered in five‐star hotels in Korea. Frontline employees of the hotels participated in the survey and a total of 353 returned questionnaires were used...

...Osman M. Karatepe; Ladan Zargar Tizabi Purpose The purpose of this study is to develop and test a model, which examines work‐related depression among frontline hotel employees. Specifically, the model examines emotional exhaustion as a full mediator of the effects of positive affectivity...