... development. Competency Employee development Human resources Integrated resort Mismatch In recent decades, the emergence of “integrated resorts” (IRs) has attracted the world’s attention due to the significant financial benefits generated by such operations (Eadington and Doyle, 2009). An “IR...

... 05 2015 03 11 2015 16 01 2016 29 02 2016 05 06 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Brand management Employee development Regarding the rise of tourism and increasing competition within the tourism...

.... Tourism’s origins are by no means democratic and, as an activity, it was confined to a small but growing minority ‐ this is true in all countries ‐ and the nature of work in commercial enterprises in support of the industry reflected this élitism. © MCB UP Limited 1996 Consumers Employee...

... that customers are satisfied. Which systematic approach should organizations take? Compares and contrasts BS 5750 with the Investors in People Award (IIP), provides a case study example, and offers some conclusions. © MCB UP Limited 1994 Employee development Hospitality industry Hotels Investment...