... in Macau. The IR competencies contribute to resolving human capital issue challenging Macau’s IRs and provide insights for Macau’s IR stakeholders to improve the IR workforce development. Competency Employee development Human resources Integrated resort Mismatch In recent decades...

... practice. © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Brand management Employee development However, the authors were unaware of any research that explores the role of BE in the relationship between employee and customer service interaction...

..., particularly the aspect of “social distance”. Suggests that ideally this interface will be one based on mutual respect and equality and that the search for such a relationship will be a goal for the industry as it moves towards the next millennium. © MCB UP Limited 1996 Consumers Employee...

... that customers are satisfied. Which systematic approach should organizations take? Compares and contrasts BS 5750 with the Investors in People Award (IIP), provides a case study example, and offers some conclusions. © MCB UP Limited 1994 Employee development Hospitality industry Hotels Investment...