...Juan M. Madera Purpose This paper aims to offer a Critical Reflection on the emerging anti-diversity, equity and inclusion ( DEI ) narrative that promotes merit-based selection as an alternative to DEI . This paper proposes a theory-driven framework that reframes DEI as a prerequisite...

...Babak Taheri; John L. Crompton; Kevin Kam Fung So; Irem Onder; Yao-Chin Wang Purpose This paper aims to critically explore how effectiveness, equity and efficiency (i.e. the “3Es”) are applied to evaluate service delivery across the hospitality, tourism and recreation fields. It addresses...

...Shuxu Liu; Fei Hao; Xuejie Qiu Purpose This study reviews the existing literature on diversity, equity and inclusion (DEI) within the tourism and hospitality (T&H) sectors. Using bibliometric analysis, this study aims to present a comprehensive overview of the scientific structure of DEI...

... understanding of diversity and inclusion is vital, as it recognizes the interconnectedness between employees and customers within the context of the hospitality and tourism sector is important for several reasons. Diversity Inclusion Equity hospitality and tourism industry Diversity and Inclusion...

... a different gender perspective on hospitality PID, this paper contributes to the expansion of diversity, equity and inclusion research and practices. Women in hospitality Professional identity Exploratory sequential mixed-methods Hospitality workforce Diversity Equity Inclusion 01 11...

... states organizations must address individual differences, organizational policies and culture and societal norms to develop an inclusive environment. Equity follows inclusion as the value for individual differences makes equitable treatment easier. Finally, diversity increases through increased inclusion...

...Michelle Russen; Mary Dawson Purpose The purpose of this critical review is to address issues with the current school of thought that diversity must come before inclusion in the diversity, equity and inclusion (DEI) process and propose an alternate solution. Design/methodology/approach...

..., this study extends the existing brand crisis communication literature by demonstrating how consumers respond to a rumor and the effectiveness of different corporate rumor response strategies. Brand Equity Social Media Response Strategy Brand Rumor Jihee Choi can be contacted...