...Ana Isabel Polo-Peña; Dolores María Frías-Jamilena; Francisco Peco-Torres; Miguel Ángel Rodríguez-Molina Purpose This study aims to determine the current state of the literature – and propose future research directions – on the topic of tourist experiences shaped by artificial intelligence (AI...

... experiences guests may encounter. In essence, to the best of the authors’ knowledge, this research is the first in the field to acknowledge the paradox of smart service. Design/methodology/approach This inquiry adopts a qualitative approach with data-driven from online customer reviews and semistructured...

... (Hall and Sharples, 2003). RQ3. To what extent does consumption experience influence satisfaction, life domain outcomes and tourism autobiographical memory? RQ4. To what extent does satisfaction influence life satisfaction? RQ5. To what extent does life...

... in health, relationship journey and residential relocation), life philosophy (healthy lifestyle, sustainability and cuisine for the soul) and spirituality (religious values and spiritual fulfillment of life purpose) can facilitate the creation and management of an improved gastronomy experience...

...Frank Badu-Baiden; Seongseop (Sam) Kim; Honggen Xiao; Jungkeun Kim Purpose This study aims to test a new model by examining the influence of memorable local food consumption experiences (MLFCEs) on international diners’ affective states, well-being and attitudinal loyalty. Local food tasting...

... The study adopted a cross-sectional design survey questionnaire for data collection and used structural equation modeling data analysis to test the conceptual model. Findings The three loyalty program experiences proposed (member-to-member similarity, memorable loyalty program experience and loyalty...

...Yusi Cheng; Wei Wei; Lu Zhang This study aims to understand customers’ watching experience with travel vlogs and its impacts on one of the most prominent manifestations of customer engagement behaviors (CEBs) – word-of-mouth (WOM) – and their travel intention. Drawing upon the theory...

... cognitive, affective and conative reactions of different stakeholders to an experience environment. Additionally, the current study recommends attention to human-centric outcomes such as transformation, subjective well-being, subjective happiness and quality of life, which were completely overlooked...

...Caroline Jackson; David Roger Vaughan; Lorraine Brown Purpose This paper aims to explore the reasons why descriptive phenomenology (DP) can provide an improved understanding of hospitality, tourism and event experiences. This is achieved through two objectives: first, by revealing the complexities...

...Tracy Harkison; Nigel Hemmington; Kenneth F. Hyde Purpose The purpose of this paper is to explore how the luxury accommodation experience is created by investigating the perceptions of the three main participant groups – managers, employees and guests – using case studies from New Zealand...

...Mao-Ying Wu; Philip Pearce; Wang Dong Purpose This study aims to assess international customers’ experiences in the leading hotels of the iconic city of Shanghai. Design/methodology/approach Leximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising...

... music. This paper aims to give a wider understanding of jazz musicians' experience of their role in the creation of live performance. Design/methodology/approach A total of 12 biographical interviews with 16 professional jazz musicians were completed. Findings The respondents identified audience...