... and methodological simplification. Mixed findings relating to trust, intrusiveness and employee agency reveal important conceptual limitations. Practical implications Hospitality managers should balance algorithmic capabilities with employee judgement, ethical considerations and contextual awareness to enhance...

.... Artificial intelligence Human–robot interaction Frontline employees Service industry Cobots Hospitality management Developments in artificial intelligence (AI) have accelerated the integration of service robots into the service industry, including tourism and hospitality (Liu et al...

... Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Customer retention Hospitality management Service recovery Customer misbehavior Customer emotions Deontic justice Shared servicescapes such as airlines and restaurants are particularly susceptible...

... Self-conscious emotions theory Ethical leadership Employee engagement Hospitality management Organizations in the tourism and hospitality sectors confront various ethical issues, including service sabotage, disclosure of confidential information and theft of company resources for personal use...

... Publishing Limited Licensed re-use rights only Digital well-being Doughnut model Hospitality management Critical analysis University of Macau. This research was also supported by National Natural Science Foundation of China Grant Nos. 72332010, 72172161, and 71872191...

... was also applied to assist authors in building the arguments and propositions. Findings The findings not only revealed the impacts of the gig economy on the hospitality workforce at micro-meso-macro levels but also underscored its close relationships with various concepts in the hospitality management...

... otherwise be difficult to enter. Chris Ryan can be contacted at: caryan@waikato.ac.nz Hospitality management Training and development Gulf hotels © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only 03 09 2022 04 12 2022 15 03...

.... The first is to review the extant literature on hospitality management by tracking past research patterns and critically reviewing the use of multilevel theory and techniques in this stream of research. The second is to suggest potential research opportunities to stimulate a leap forward in the current...

... relationships Hospitality management In summary, the misalignment between leader–follower dyadic theory and the methodology used highlights the need to adopt an appropriate methodology for studying dyadic phenomena in the hospitality industry. Thus, the present study introduces polynomial regression...

... Licensed re-use rights only This paper aims to proffer a broad overview of publications in the International Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric analyses for the duration ranging from 1989 to 2022. The research approach analyses the top...

... Hospitality management Deep learning Visual information Image recognition In the hospitality and tourism industry, consumers face uncertainties and risks in online booking (e.g. hotels and peer-to-peer accommodations) owing to the feature of experience goods, the quality of which is difficult...

... Internship Hospitality management Latent growth curve modeling Why would a hospitality or tourism enterprise’s talent program backfire to demotivate interns from engaging in their jobs? This study aim to synthesize theoretical strands from the self-determination theory, person–environment fit...

...% to the country’s total gross domestic product, amounting to nearly US$194.3bn. Multicriteria decision analysis Financial performance Tourism Hospitality management MEREC Grey-based CoCoSo Grey relational analysis Ensemble MCDM model Preference-based ranking P/B gives a ratio of a company’s...

... of the DL literature has significant implications for industry and practice, given that this, as far as the authors know, is the first systematic review of existing literature in this research area. Hospitality management Tourism research Deep learning Tourism management Machine learning...

... process Hospitality management Rural revitalisation The bed and breakfast (B&B) sector is a major part of the rural tourism industry, which is an important instrument for diversifying economic activities and promoting social development in rural areas (Komppula, 2014 ; Ye et al...

... The study proposes an original conceptual model that serves as an overarching framework and operative tool for understanding and practicing city hospitality in a contemporary public-management perspective. This lays the foundations for the development of a broadened notion of hospitality management...

... of crisis communication in hospitality and tourism. Crisis communication Literature review Conceptual development Crisis management Integrated model Hospitality management Contemporary society features inherent risk, partly due to the potential for adverse events ranging from natural...

...Xiaofan Lai; Fan Wang; Xinrui Wang Purpose Online hotel ratings, a form of electronic word of mouth (eWOM), are becoming increasingly important to tourism and hospitality management. Using sentiment analysis based on the big data technique, this paper aims to investigate the relationship between...

... interaction as opposed to previous, theory-driven conceptualizations of behavior or empirical studies exploring behavioral intention. Design Human-robot interaction Hospitality management Service encounter Pepper™ Service robot adoption Hospitality is a notoriously difficult business...

... to provide researchers in hospitality management with a comprehensive understanding of the experience sampling method (ESM) and to engage them in the use of ESM in their future research. With this critical discussion of the advantages and challenges of the method, researchers can apply it appropriately...