...@wbs.ac.uk 01 04 2025 05 08 2025 17 10 2025 22 10 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Customer retention Hospitality management Service recovery Customer misbehavior Customer emotions Deontic justice...

... Unethical pro-family behavior Self-conscious emotions theory Ethical leadership Employee engagement Hospitality management The 2024 Guangxi Normal University National Natural Science Foundation Joint Cultivation Project 2024PY040 Natural Science Foundation of Anhui Province...

... Digital well-being Doughnut model Hospitality management Critical analysis University of Macau. This research was also supported by National Natural Science Foundation of China Grant Nos. 72332010, 72172161, and 71872191 The contemporary global landscape is undergoing a profound...

... was also applied to assist authors in building the arguments and propositions. Findings The findings not only revealed the impacts of the gig economy on the hospitality workforce at micro-meso-macro levels but also underscored its close relationships with various concepts in the hospitality management...

... otherwise be difficult to enter. Chris Ryan can be contacted at: caryan@waikato.ac.nz 03 09 2022 04 12 2022 15 03 2023 26 03 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Hospitality management Training...

.... The first is to review the extant literature on hospitality management by tracking past research patterns and critically reviewing the use of multilevel theory and techniques in this stream of research. The second is to suggest potential research opportunities to stimulate a leap forward in the current...

... Response surface method Dyadic relationships Hospitality management This paper illustrates the necessity of applying PRA with RSM to address leader–follower dyadic questions. Introducing PRA with RSM resolves the issue of misalignment between leader–follower dyadic theory and the research...

... Licensed re-use rights only This paper aims to proffer a broad overview of publications in the International Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric analyses for the duration ranging from 1989 to 2022. Through extensive bibliometric analyses...

... information. Hospitality management Deep learning Visual information Image recognition Figure 1. Conceptual framework Given the increasing importance of visual information in academia and business practices in hospitality, extensive studies were conducted on this research...

... a demotivational spiral that may ultimately drive potential talents away from hospitality/tourism organizations and industry. Perceived person–job fit Job motivation Abusive co-worker treatment Internship Hospitality management Latent growth curve modeling Why would a hospitality or tourism...

... 2022 12 05 2022 16 05 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Multicriteria decision analysis Financial performance Tourism Hospitality management MEREC Grey-based CoCoSo Grey relational analysis Ensemble MCDM model...

... literature has significant implications for industry and practice, given that this, as far as the authors know, is the first systematic review of existing literature in this research area. Hospitality management Tourism research Deep learning Tourism management Machine learning Systematic...

... and establishing business networks as the key antecedents of a successful ITT under rural heritage setting. Heritage B&B Innovation through tradition Innovation process Hospitality management Rural revitalisation The bed and breakfast (B&B) sector is a major part of the rural tourism...

... organizations and practitioners) to co-create hospitality as a value for all. The key contribution of this paper, therefore, is that it lays the foundations for the development of a broadened notion of hospitality management, extended from the traditional context of the hospitality industry to that of the city...

... management Integrated model Hospitality management Bingjie Liu-Lastres can be contacted at: bliulas@iu.edu 17 11 2021 31 01 2022 06 02 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Contemporary society features...

...Xiaofan Lai; Fan Wang; Xinrui Wang Purpose Online hotel ratings, a form of electronic word of mouth (eWOM), are becoming increasingly important to tourism and hospitality management. Using sentiment analysis based on the big data technique, this paper aims to investigate the relationship between...

... rooted in first-hand user interaction as opposed to previous, theory-driven conceptualizations of behavior or empirical studies exploring behavioral intention. Design Human-robot interaction Hospitality management Service encounter Pepper™ Service robot adoption Hospitality...

... to engage ESM in their future studies. To the best of the authors‘ knowledge, this paper is among the first to provide a hands-on demonstration of ESM to hospitality researchers. The authors call for more research in hospitality management to use ESM to answer complex and pressing research questions...

...Ali Bavik Purpose The purpose of this study is two-fold. First, it systematically reviews and synthesizes research on servant leadership in management and hospitality management literature. Second, by reviewing and comparing the characteristics of the hospitality industry and servant leadership...

...Carles Mulet-Forteza; Juanabel Genovart-Balaguer; José Maria Merigó; Emilio Mauleon-Mendez Purpose The International Journal of Contemporary Hospitality Management is a leading international journal in the field of hospitality and tourism management. It was started in 1989, and it turns...