... of employees with different types of disability serve guests. Hospitality management Disability Service delivery Hotel Stereotyping Hospitality Disabled people Service quality delivery Hotel operations Diversity inclusion has been the focus of corporate social responsibility for companies...

... delight, comparative delight, problem resolution delight. It was also found that the culture of an organization has an impact on the type of delight that is most prevalent. Practical implications – The research conducted helps hotel operators to identify the behaviors and actions that lead...