... Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Critical reflection Artificial intelligence Generative AI Human resource management Information technology Employee lifecycle Artificial intelligence (AI) has long been a part of technological evolution...

... Decision-making Information technology Hospitality Technology agency Artificial intelligence (AI) has become increasingly integrated into hotels’ technology infrastructure (Gaur et al., 2021). While the literature defines AI broadly, it generally reflects the simulation of human...

... strategic solutions that should help hospitality organizations mitigate the effects of this crisis. Information technology Innovation Hospitality Digitization Artificial intelligence Labor shortage Robots 10 03 2022 24 05 2022 07 06 2022 12 06 2022 © Emerald...

... in practical situations and its implications on MLOS rules. Hotel management Hotel procedures Optimal algorithms Room-committing problem Simulation-based optimization Information technology Optimization The paper (Battiti et al., 2020) introduces the “Room Committing Problem...

... Licensed re-use rights only Tourism and hospitality are industries that have been dramatically transformed by information technology (IT). This study aims to use a keyword analysis to quantitatively review how IT reshaped these industries. In total, 3,282 keywords were collected from 24 high...

... of information technology. Practically, this study makes several important contributions as well. Information technology Hotels E-commerce Operating performance Loyalty program The competitive nature of the business environment requires companies to adopt strategies that highlight their core...

... aims to understand how restaurant dependence and autonomy within the supply chain influence market responsiveness. An examination of influences related to improving market responsiveness was also conducted by investigating the moderating roles of information technology adoption and trust...

... motivators and inhibitors in behaviours related to booking hotel accommodation via smartphones. Information technology Decision-making Hotel Smartphones and tablets are revolutionizing consumers’ planning, researching and executing in the decision-making process. Nelson (2013) reported...

... destination image with the pre-visit image formation process, using the sentiment orientation of the former and the perceived helpfulness of the latter. Information technology Brand image Customer orientation Information systems Information gathering It is commonly accepted...

... and Hirose, 2009 ; Wang et al., 2014). For example, Subasi and Reithner (2012) investigate needs and motivations of senior travelers for the adoption of travel assistance systems on information technologies. However, little research has examined the applicability of the incorporated framework...

...., 2009). The technological revolution that began in the 1980s and 1990s has continued to flourish, and hospitality properties have had to adapt to the changing world from an information technology aspect, which is, at times, seen as being in opposition to the people-oriented operations of the hospitality...

... Information technology Review Tourism Communication technologies Hospitality Journal The development of information and communication technology (ICT) in general, and e-business in particular, presents unprecedented challenges and opportunities for tourism and hospitality businesses. The rapid...

... menus on the ordering experience. This study provides findings that focus on the usability of menus and their impact on the ordering experience. Brian L. Miller can be contacted at: blm@udel.edu © Emerald Group Publishing Limited 2014 Information technology Restaurants Electronic...

... Organizational structure Organizational performance Brand image Human resource management Information technology One of the major goals of business managers is to achieve superior performance. Prior research has shown strategy formulation and implementation to be key factors in accomplishing...

..., there is however a paucity of research in this important area. This paper aims to: critically evaluate the factors that determine the nature of computerisation – within the small Scottish hotels sector; understand how information technology/computing is used by these entrepreneurs; benchmark their usage...

... hotel guests with the personal attention that characterizes a typical hotel business. Hotel managers’ low technical competence, and the wide adoption of technology‐assisted hotel operations, mean that the hotel industry remains at high risk regarding information technology (IT) problems. This paper...

... the impact of information technology. Amongst these issues, information technology is identified as having the greatest potential impact to bring about radical change. It is suggested that there is now the capability to develop global hospitality education brands. This capability is not confined to existing...

... tourism industry, owing to their inability and reluctance to utilize information technologies (ITs). This paper is based on research undertaken in peripheral SMHOs, located in rural Wales destinations, Alpine French resorts and the Greek Aegean Islands. It explores the factors determining the adaptation...

... IT project at Bass Taverns, and see how this case study sheds light on the questions raised. © MCB UP Limited 1998 Electronic point of sale Hospitality Information technology IT projects have a poor reputation. According to a study by OASIG, a special interest group concerned...

... these categories and identifies “gaps” in the form of relatively unexplored research topic areas. © MCB UP Limited 1996 Hospitality industry Information technology Management Service quality Tourism In its initial year of operation, the WHATT‐CD Research Register has established a central...