..., technology and policymakers. Findings Results show that over half of the reviewed articles are carried out from the perspective of customers, while those of suppliers, technology and policymakers are less discussed. The unbalanced number of articles reveals an evident mismatch between the supply...

...). Studies have shown mismatches of competencies and skills in labor markets, particularly in the perceptions of educational parties and employers (Sade and Coll, 2003). Hospitality programs are no exception (Chung, 2000 ; Lefever and Withiam, 1998 ; Sutherland, 2012). This competency mismatch can result...