...Yurong Fan; Qixing Huang; Long-Zeng Wu; Yijiao Ye; Yuan Zhou; Chunchun Miao Purpose By investigating trust in the organization as a mediator and traditionality as a moderator, this study aims to examine the effect perceived organizational exploitation poses on frontline hotel employees’ service...

...Xian Huang; Yijiao Ye; Zhao Wang; Xinyu Liu; Yijing Lyu Purpose Drawing on organizational justice theory, this study aims to investigate how perceived organizational exploitation induces frontline hospitality employees’ organizational and interpersonal deviance. Specifically, this study explored...

...Xuan-Mei Cheng; Yijing Lyu; Yijiao Ye Purpose Drawing on conservation of resources (COR) theory, this study aims to explore how perceived organizational exploitation affects hospitality employees’ extra-role customer service behaviors by investigating the mediating role of depressed mood at work...