... and their relatively low rankings in global competitiveness indexes by making the link between workforce performance and country performance. Competitiveness Performance Productivity Confucian orbit Workforce performance Asian countries such as China, India and South Korea (hereafter Korea) have...

...José Luis Sánchez-Ollero; Alejandro García-Pozo; Macarena Marchante-Lara Purpose – The purpose of this study was to evaluate the impact of quality certifications on apparent labour productivity in a sample of hotels in Spain. Design/methodology/approach – In line with Mairesse and Kremp...

...Evert Gummesson Purpose – This article aims to look at the evolution of service management and marketing through three paradigms, the latest prescribing a new logic of service, to comment on a previously published article (Gummesson, 1998) on productivity, quality and relationship marketing...

...John S. A. Edwards The second of two articles, the first providing an overview of employee feeding and current issues facing this sector. Addressed specifically at the catering sector, outlines the importance of providing sustenance in the workplace with particular reference to productivity...

... of the hotels has been expressly designed to maximize productivity. Aspects discussed include Tunnelform Room Construction, the provision of services and fittings in accommodation units and the economical staffing of low cost four star hotel services. Features of the latter are flat organization charts...